Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000032085

Why when my DK die-cut labels roll get to the last 25 labels, the printer jams?

Description of Solution 200000041199

As the diameter of the roll decreases toward the end of the roll, the labels tend to pull away from the backing material.  If the leading edge of the label lifts off from the backing material, it can adhere to the interior of the machine and cause a jam in the printer.


Two factors that affect this tendency are how long the roll has been stored and the storage conditions.  As the roll ages, the adhesive strength decreases.  It is recommended that DK rolls be used with 12 months of their purchase.  DK rolls should be stored in their original packaging in a cool dark place, free from any chemical contamination.  Storage conditions below 77 degrees Fahrenheit (25 degrees Celsius), with relative humidity of 65% or lower.



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