Answer to your Frequently Asked Question:

 
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Description of Problem 100000032151

Why the Next option is not available or grayed out during the driver installation process?


Description of Solution 200000041276

If you are having a problem installing your scanner driver (the Next option is not available or grayed out during the installation process). 

1.    Make sure that the USB cable is connected directly between the PC and the scanner (not through a HUB port)

2.    Try to connect it to a different USB Port on the PC

3.    Try a known working USB cable

When you install the scanner driver by connecting the USB, the full installation of the Brother original scanner driver may not have been completed and the windows built-in driver may have been installed instead. Since the built-in drivers only support the basic functions of the Brother machine, we recommend using the Brother original scanner driver.

Follow Step A to check if the Brother original scanner driver has been fully installed. If not, follow Step B to replace the installed driver with the Brother original scanner driver.

Step A: Check if the Brother original scanner driver has been fully installed.

For Windows XP Users:

1.    Right-Click on My Computer Icon on the desktop or in the Start Menu.

2.    Choose Manage.

3.    Go to Step 3 of the Windows 7 Install.  Screens may look slightly different.

For Windows 7 or 8 Users:

NOTE: The following screens may differ from your installed operating system.  The following is based from Windows 8.

  1. Open the Control Panel. (Click here to see how to open the Control Panel.)
  2. Click Hardware and Sound => Device Manager.

 

  1. Choose View => Show Hidden devices.

 

  1. Click Imaging devices. Right-click your Brother machine and choose Properties.

 

  1. Click Driver tab and check Digital Signer.
    • If the Digital Signer is Microsoft Windows, click OK to close the Properties dialog box and go to STEP B to finish the installation of Brother original scanner driver.
    • If not, the installation is complete. Click OK to close the Properties dialog box.

 

 

Step B: Replace the installed driver with the Brother original scanner driver.

  1. Go to the Downloads (for DS600 or DS700D or ADS2000 or ADS2500W) section of this website and download the latest scanner driver (Printer Driver & Scanner Driver for Local Connection or Scanner Driver for Local Connection) and extract the downloaded file.
  2. Click Imaging devices. Right-click your Brother machine and choose Update Driver Software.

 

  1. Click Browse my computer for driver software.

 

  1. Click Let me pick from a list of device drivers on my computer and click Next.

 

  1. Click Have Disk.

 

  1. Click Browse.

 

  1. Specify the directory you decompressed the downloaded file in Step1 and the INF file brxxxx.inf. Click Open.

 

  1. Click OK.

  1. Confirm the Scanners name is Brother xxxxx series, and click Next.

 

Note

If the Windows Security dialog box appears, check Always trust software from Brother Industries, ltd., and click Install.

  1. The installation of the Brother original scanner driver is complete. Click Close.

 

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