Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000032153

While printing to the Ptouch/Label machine I received an error message "wrong media". How do I correct this problem?


Description of Solution 200000041278

If you are receiving wrong media error while printing from the PTouch Editor application to the PTouch/label machine, please follow the graphical step below by clicking on the Check Media icon to change the tape/label size in the PTouch Editor application to match up with the size in the machine.

For PTouch Express Mode:

 

For PTouch Professional Mode:

 

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