Description of Problem 100000032334
Why does the machine display "CHECK THE NUMBER OF LINES! 2
MAX"?Description of Solution 200000041497
This error message
appears if you are attempting to print more than two lines on a 0.23 inch (6 mm)
tape or 0.35 inch (9 mm) tape. These tapes can only hold maximum of two
lines, install a wider tape if you wish to print more than two lines.
If you are using
0.47 inch (12 mm) or larger and still getting the error message, open the tape
compartment cover and remove the tape cassette from the machine. There are
six sensors in the tape compartment to detect the cassette tape installed in the
machine. They all have a spring inside pushing it upward. Visually
check if any sensor stuck in the down position or physically damaged.
Re-install it back into the tape compartment. Push down on top of the
cassette; ensure that it is seated firmly in the tape compartment and close the
cover. Try printing a label; if message appears, try another cassette
If the problem
persists, your machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: