Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000032357

Why the printer driver installation stop after the machine is turned on and connected the PC?

Description of Solution 200000041523

If the P-touch labeler is not in “Transfer” mode, the driver will not be installed.



During the driver installation, when prompted to connect your P-touch labeler to the PC and then turn it on, hold down the Code key and press the On/Off key to turn on the labeler.


Note: If the driver is still not installed and the USB cable is connected to a USB hub or to a laptop PC docking station, try connecting it directly to the PC USB port.  If not, try connecting the USB cable to another USB port on the PC or test labeler on another PC.


If the problem persists, your machine may require service.


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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