Description of Problem 100000032381
The machine does not turn on (no power) when using the BAE001 Li-ion battery
pack, how can I correct this?Description of Solution 200000041554
1. Does the machine
works with the AC power adapter? If no, ensure the label on the adapter
indicates that it is an ADE001, a Switching Adapter with an Output of 12V 2A.
The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the
adapter plug. The outside surface of the tip at the end of the plug should
be + POSITIVE and the inside contact should be - NEGATIVE. Using a wrong
adapter can cause the BAE001 battery pack to not charge correctly and/or DAMAGE
the machine internally, which is not covered by the warranty. You can
order the adapter ADE001 directly from Brother Accessory Sales Department at
1-877-552-6255 or at our website at http://www.brothermall.com.
If the machine does
not turn on with the ADE001 adapter, remove the battery pack and try power up
the machine with 6 “AA” alkaline batteries (ensure that the adapter plug is
disconnected from the machine). If the machine turns on, the adapter
could be bad.
2. If the machine
works with the ADE001 adapter, remove the back cover and lift up the Li-ion
battery pack from the machine. Examine the 3 battery contacts inside the
machine to see if there are any abnormalities. They should have a bright
gold metallic appearance and look exactly the same next to each other.
Next examine the 3
contacts at the end of the Li-ion battery pack. They should also have a
bright gold metallic appearance. Re-install the battery pack into
the machine, push down on top of the battery; ensure that it is seated firmly in
the battery compartment and close the cover.
3. Is the BA001
battery pack fully charged? The battery level indicator on the display should
shows at least half charged. If no, let the battery pack charge for 6
hours and then test the machine.
4. If the machine
does not turn on after charging the battery for 6 hours, the battery pack could
be bad. Try replacing the battery pack (BAE001).
battery pack BAE001 has a 90 day warranty.
If the problem
persists, your machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: