Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000032382

The machine does not turn on (no power) when using "AA" batteries, how can I correct this?

Description of Solution 200000041556

1. Remove the back cover and all the batteries from the machine.


2. Examine the battery terminals to see if there are any abnormalities.  They should be bright metallic appearance and look the same next to each other.


3. Insert the first three batteries (bottom set) with their �+� POSITIVE ends pointing toward the top edge of the machine.  Next, insert the last three batteries (top set) with their �+� POSITIVE ends pointing toward the bottom edge of the machine.



4. Close the back cover and press the On/Off button (Red button).   If the machine does not turn ON, replace ALL six "AA" batteries with all new alkaline batteries, NOT just two or three batteries


Note: If using rechargeable batteries, please test the machine with new alkaline batteries. 


If the problem persists, your machine may require service. 


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:


Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: