Description of Problem 100000032382
The machine does not turn on (no power) when using "AA" batteries, how can I
correct this?Description of Solution 200000041557
1. Remove the back
cover and all the batteries from the machine.
2. Examine the
battery terminals to see if there are any abnormalities. They should be
bright metallic appearance and look the same next to each other.
3. Insert the first
three batteries (bottom set) with their ï¿½+ï¿½ POSITIVE ends pointing toward the
top edge of the machine. Next, insert the last three batteries (top set)
with their ï¿½+ï¿½ POSITIVE ends pointing toward the bottom edge of the
4. Close the back
cover and press the On/Off button (Red button). If the machine does
not turn ON, replace ALL six "AA" batteries with all new alkaline batteries, NOT
just two or three batteries
using rechargeable batteries, please test the machine with new alkaline
5. Try resetting
A. Hold down the
Shift key and the R key.
B. While holding down
the Shift and R keys, press the power On/Off key
release the Shift and R keys.
6. Are all the
batteries same brand (Duracell, Energizer, etc)? Note the brand in the call comments. If they
are not same, ask the customer to put in new batteries, all with the same brand
name, and test the machine again.
7. What is the
ï¿½Use by Dateï¿½ on the batteries? One of the batteries could be old
(exhausted). Note the date in the call comments;
ensure none are exhausted.
8. If all the
batteries are the same brand and the ï¿½Use by Dateï¿½ has not been reached.
Inform the customer that most of the time the problem is caused by the
batteries. If the machine is under warranty offer the customer a set of
batteries at no charge. (Order 6 ï¿½BICABATTï¿½ from TN2P).
If the problem
continues, determine if the machine is in warranty using the Serial
Number. If the Serial Number shows the machine was manufactured within 27
months, warranty options can be offered. If the Serial Number indicates
that the machine is 28 months or older, request a copy of the POP or confirm the
Product Registration date. If the date on the POP or Product Registration
is within 25 months, warranty options can be offered. If the machine
is within warranty, offer the customer the warranty options of an exchange
(reconditioned or new depending on "S" product listing) or servicing at a
Brother Authorized Service Center at Brotherï¿½s expense. If the machine is
out of warranty, refer the customer to a Brother Authorized Service Center for
servicing at the customerï¿½s expense.