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Description of Problem 100000032387

How do I join the Brother machine to an Infrastructure Wireless Network?


Description of Solution 200000041566

 

BEFORE YOU BEGIN

 

We recommend that you use the wireless configuration wizard on the CD.  Depending on your network's setup, this wizard may be able to locate your network security settings automatically.  For instructions on using this wizard, refer to one of the following solutions based on your operating system:

 

-      How do I configure the wireless MFC and install the software in Macintosh using the Setup wizard on the CD? 

 

-      How do I configure the wireless MFC and install the software in Windows using the Setup wizard on the CD?

 

If you would like to manually configure the wireless network settings using the machine's control panel, continue to the steps listed below.

 

 

 

WIRELESS CONFIGURATION

 

1. You may need to gather all or some of the following wireless network settings of your access point or router.  Refer to the access point's user guide for instructions on accessing the network settings information.  

 

SSID or Network Name

The name of your Wireless Network or Access Point.

Network Security Key (Password)

Encryption Key, WEP Key, Passphrase

 

If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you are using a mobile device or you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

2. If the LCD states:  Wi-Fi setup will start, continue to STEP 5a.  Otherwise, continue to STEP 3.

 

3. Was the Brother machine previously configured for a wireless connection?

 

-       Yes: Continue to STEP 4.

 

-       No:  Continue to STEP 6.

 

4. Reset the Network Card to configure new settings.  This will erase all current network settings.

 

  1. Press Menu.

 

  1. Press the UP OR DOWN ARROW key to select Network and then press OK.

 

  1. Press the UP OR DOWN ARROW key to select Network Reset and then press OK.

 

  1. Press 1 (Yes).

 

  1. Press 1 (Yes).  The machine's network card will be reset.

 

  1. Continue to STEP 5.

 

5.  When the LCD states: Wi-fi Setup will start:

 

  1. Read the message and then press OK.

 

  1. Press the UP OR DOWN ARROW Key to choose Yes and then press OK

 

  1. Press the UP OR DOWN ARROW key to select Setup Wizard and then press OK. Continue to STEP 7.

 

6. Search for the SSID.

 

  1. Press Menu.

 

  1. Press the UP OR DOWN ARROW key to select Network and then press OK.

 

  1. Press the UP OR DOWN ARROW key to select WLAN and then press OK.

 

  1. Press the UP OR DOWN ARROW key to select Setup Wizard and then press OK.

 

7.  If Enable WLAN? is displayed, press OK to accept. The machine will search for your network and display a list of available networks.

 

8.  Does your wireless access point or router broadcast the SSID (Network Name)?

 

-       Yes: Continue to STEP 19.

 

-       No:  Continue to STEP 9.

 

9.  In addition to the information from STEP 1, you will also need to know the following information about your network:

 

Authentication Method

Open System, Shared Key, WPA/WPA2-PSK*

Encryption Mode

None, WEP, TKIP, AES

 

*NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive a connection error.

 

If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you are using a mobile device or you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

10. Press the UP OR DOWN ARROW to select <New SSID> and press OK.

 

11. At the blinking cursor, enter a new SSID then press OK.

 

NOTE: The SSID must exactly match the settings of your router or access point.  Refer to the section labeled ENTERING TEXT for instructions.

 

12. Press the UP OR DOWN ARROW Key to select Infrastructure and press OK.

 

13. Press the UP OR DOWN ARROW Key to select the Authentication Method and press OK:

 

-       If you chose Open System, continue to STEP 14.

 

-       If you chose Shared Key, continue to STEP 15.

 

-       If you chose WPA/WPA2-PSK, continue to STEP 16.

 

14. Press the UP OR DOWN ARROW Key to select the Encryption Type and press OK:

 

-       If you chose None, continue to STEP 26.

 

-       If you chose WEP, continue to STEP 15.

 

15.  Enter the WEP key and then press OK. Refer to the section labeled ENTERING TEXT for instructions.  Continue to STEP 18.

 

16.  Press the UP OR DOWN ARROW Key to select: TKIP or AES and then press OK. Continue to STEP 17.

 

17.  Enter the WPA key and press OK. Refer to the section labeled ENTERING TEXT for instructions.

 

18.  Press 1 (Yes) to apply the settings.  Continue to STEP 26.

 

19.  Press the UP OR DOWN ARROW to display your Network Name and press OK.

 

NOTE: If your network name does not display, make sure that your router is not configured to use a 5ghz network.  The Brother machine is not compatible with this protocol.  Contact your router manufacturer for assistance with this setting.

 

-      If your Authentication Method is Open System and your Encryption is None continue to STEP 26

 

-      Otherwise, continue to STEP 20.

 

20.  The machine will communicate with the access point.

 

21. If you receive a message stating: The Selected wireless router supports WPS.  Use WPS?

 

-       Press 1 (Yes), and continue to STEP 22.

 

-       Press 2 (No) manual, and continue to STEP 23.

 

22.  The LCD displays: Start WPS; Enable WPS on your access point/router and then press 1 (Next).  Continue to STEP 26.

 

NOTE: For instructions on how to enable WPS on your access point/router, contact your access point/router manufacturer or network admin for further support.

 

23.  At the blinking cursor, enter the Network Security Key.  Refer to the section labeled ENTERING TEXT for instructions.

 

NOTE:  This is the Wireless network security key, not the password used to access the router's configuration page.

 

24.  Press OK when you have entered all the characters.

 

25.  Press 1 (Yes) to apply your settings.

 

26. Your machine will now try to connect to your wireless network using the information you have entered.  A Wireless LAN report will automatically print with the connection results.

 

-       If successful, Connected will appear on the LCD.  Press OK and continue to STEP 27.

 

-       If Wrong Network Key is displayed, then the password you entered does not match the settings of your wireless access point.  Press OK and continue to STEP T3 of the Troubleshooting section.

 

-       If Connection Fail is displayed then the print server has not successfully connected to your router or access point.  Press OK and continue to STEP T1 of the Troubleshooting section.

 

NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive this Connection Fail error.

 

27. Wait about a minute and print the Network Configuration Report to verify that the Brother machine has acquired a valid IP address from the router.  After printing the report, continue to STEP 28.

 

  1. Press Menu.

 

  1. Press the UP OR DOWN ARROW to select Print Reports and then press OK.

 

  1. Press the UP OR DOWN ARROW to select Network Config and then press OK.

 

d.    Press Black Start.  The network configuration list will now print.

 

28.  Is the IP Address assigned to the Brother machine Valid?

 

-       Yes: The machine is now successfully joined to the network.  Continue to the Software Installation section for information on how to install the software on your computer.

 

-       No:  There are several factors that can prevent the machine from successfully joining the network.  Continue to STEP T1 of the Troubleshooting section.  If you have already completed the Troubleshooting Section and the machine is still not connected to the Wireless Network, contact your router manufacturer or Network Admin for further support.

 

NOTE:  An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.

 

 

 

TROUBLESHOOTING:

 

T1. Cycle the power on the Router or Access Point for about 15 seconds.

 

WARNING:  Cycling the power on the access point will temporarily disconnect any devices that are connected.  If you have VOIP, any current calls will be disconnected.

 

Once the access point powers back on, wait about a minute and print another Network Configuration Report to determine if the Brother machine has acquired a valid IP address from the router.

 

After printing the report, continue to STEP T2 of the Troubleshooting section.

 

  1. Press Menu.

 

  1. Press the UP OR DOWN ARROW to select Print Reports and then press OK.

 

  1. Press the UP OR DOWN ARROW to select Network Config and then press OK.

 

d.    Press Black Start.  The network configuration list will now print.

 

T2. Is the IP Address assigned to the Brother machine Valid?

 

-       Yes: The machine is now successfully joined to the network.  Continue to the Software Installation section for information on how to install the software on your computer.

 

-       No:  Continue to STEP T3 of the Troubleshooting section.

 

T3. If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you are using a mobile device or you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

 

T4. After locating your Wireless Security information, have you been entering the correct Security Key?

 

-       Yes: Contact your router manufacturer or Network Admin to verify the following:

 

-      Network Security Settings requested in STEP 1 of the Wireless Configuration section.  We recommend you verify the settings from the actual Router Configuration Interface.  Do not simply rely on information printed on the Router or Access Point.

 

-      Verify that DHCP is assigned on the access point so that it will automatically assign an IP address to the machine.

 

-      Verify that the Router is not configured to use access security such as MAC Address filtering.

 

-      Verify that the Router is not configured to use WPA2-PSK with TKIP.  The Brother machine does not support this combination of Authentication/Encryption, however it does support WPA2-PSK with AES.

 

 

-       No: Attempt to join the machine to the wireless network, using the correct settings.  Refer back to STEP 4 of the Wireless Configuration section and try again.  Make sure you are ENTERING TEXT correctly into the machine.

 

 

 

 


ENTERING TEXT:

 

Most number keys have three or four letters printed on them.  The keys for 0, # and * do not have printed letters because they are used for special characters.

 

By pressing the correct button repeatedly, you can access the character you want.

 

For configuring wireless network settings

 

 

Inserting spaces:

To enter a space in a name, press the RIGHT ARROW Key twice.

 

Making Corrections:

If you entered a number or character incorrectly and want to change it, press the LEFT OR RIGHT ARROW Key to move the cursor to the incorrect character, and then press Clear.  Enter the correct character.  You can also back up and insert a character.

 

Repeating Characters:

If you need to enter a character that is on the same key as the character before, press the RIGHT ARROW Key to move the cursor to the right before you press the key again.

 

Special characters and symbols:

Press 0, # or * repeatedly until you see the special character or symbol you want.

 

 

 

 

SOFTWARE INSTALLATION:

 

 

Uninstall previously installed software

If you have previously installed the software and you need to uninstall it after changing your network configuration, refer to the following solutions for uninstall instructions. 

 

NOTE: Click here for information on how to install or reinstall the software.

 

Windows Users:

 

-      How do I uninstall the Brother MFL-Pro Suite software from my Windows computer?

 

Macintosh Users:

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.6, 10.7 or 10.8? 

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.9?

 

 

Install or reinstall the software:

Visit http://www.brother-usa.com to download the latest drivers or software.  You may also install the software from a CD that is compatible with your operating system, if available.

 

Windows Users:

 

-      How do I download and install the full driver and software package for Windows? 

 

Macintosh Users:

 

-      How do I download and install the printer or scanner driver for Macintosh OS X?

 

 

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