the new drum unit was installed, were you able to print using the new drum and
then the error appeared after some printing OR you have NOT used the new
drum at all because the error message is on the LCD.
you used the new drum and then the error appeared after some printing, go
to solution How
do I clear Drum Error?
you have NOT used the new drum because the error message is on the LCD,
it appears the new drum was not reset properly. There are instructions
provided with the replacement drum for resetting the drum life when a new drum
is installed. If the instructions are not completed or followed properly,
it will cause the Drum Error message to appear. Go to STEP 2.
the following steps to reset the drum:
the front cover by pressing the button in the center of the cover and pulling
the front cover still open, press the CLEAR/BACK key.
LCD will display "Replace Drum?" The options are to press 1 for Yes or 2
1. The LCD will briefly display "Accepted" followed by "Cover Is Open".
the display shows "Cover is Open", go ahead and close the front cover. The
error message should no longer appear.
the error message continues to appear, repeat STEP
2 to ensure the steps were completed correctly.
the error message continues to appear and you already repeated the reset steps,
go to STEP 3.
the corona wire.
the front cover and remove the drum and toner assembly. Be sure to
the drum and toner assembly on a piece of paper in case of spilled or scattered
slide the blue tab from side to side at least 5 to 6 times.
the blue tab to the home position (1) at the far left
sure the blue tab snaps into the home position before putting the drum and toner
assembly back into the machine. If the blue tab is not securely returned
to the home position, printed pages will have a vertical stripe down the
facing the drum and toner assembly, on the right side of the drum are three
small pieces of metal that look like staples and a metal rod sticking out of the
side. Clean each of these off with a soft DRY lint-free cloth.
the drum and toner assembly into the machine and close the front cover.
The error message should no longer appear.
the error message continues to appear, confirm if you are using a genuine
Brother toner and drum.
recommends customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability.
Brother supplies may affect the hardware performance, print quality and machine
reliability. The Brother limited warranty does not apply to any issue
caused by the use of third party drum units, toner cartridges and
If the message
continues to appear, the drum unit should be replaced with a new DR620.
The drum is a consumable item that requires periodic replacement.
If you find your
local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website – http://www.brothermall.com.
If the issue
continues after replacing the drum unit and your machine is within warranty, you
can locate a Brother Authorized Service Center (ASC) in your area by clicking on
the following link:
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.