Description of Problem 100000032563
The Drum LED is on solid and the Status LED is on solid Red. The Status
Monitor states "Drum Error". What can I do?Description of Solution 200000041772
Drum LED on SOLID (not flashing) and the Status LED on RED or the status monitor
indicates "Drum Error" typically means the corona wire on the drum unit needs to
be cleaned or the drum unit needs to be replaced.
you replaced the drum and this error indication appeared or continued to appear
immediately after installing the replacement drum, go to solution
is the Drum LED still on solid and the Status LED still on solid Red or the
Status Monitor still states "Drum Error" after replacing the
the corona wire inside the drum unit.
the front cover and remove the drum and toner assembly. Be sure to
the drum and toner assembly on a piece of paper in case of spilled or scattered
slide the blue tab from side to side at least 5 to 6 times.
the blue tab to the home position (1) at the far left.
sure the blue tab snaps into the home position before putting the drum and toner
assembly back into the machine. If the blue tab is not securely returned to the
home position, printed pages will have a vertical stripe down the
the drum and toner assembly into the machine and close the front cover.
The message should no longer appear.
2. Confirm if you are
using a genuine Brother toner and drum.
recommends customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability.
Brother supplies may affect the hardware performance, print quality and machine
reliability. The Brother limited warranty does not apply to any issue
caused by the use of third party drum units, toner cartridges and
If the message
continues to appear, the drum unit should be replaced with a new DR620.
The drum is a consumable item that requires periodic replacement.
If you find your
local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website http://www.brothermall.com.
If the issue
continues after replacing the drum unit and your machine is within warranty, you
can locate a Brother Authorized Service Center (ASC) in your area by clicking on
the following link:
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.