Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000022405

Why is the tape jamming inside the machine?

Description of Solution 200000041802

1. Open the cassette cover and remove the cassette tape from the machine.  Ensure the end of the tape is fed under the two tape guides on the cassette tape. If the tape is out of the guide, it will feed out in the wrong direction and causes the tape to jam.  You can attempt to reinsert the tape under the tape guide.



2. Examine the cassette tape colored ink ribbon (behind the clear film ribbon); it should go back into the cassette, NOT stick to the backing tape (on the left side)?


If the colored ink ribbon stuck to the backing tape or exited all the way out from cassette, the cassette tape no longer can be use in the machine, needs to be replaced.


Note: Normally the machine will place the image of the label onto the back of the clear film ribbon and the used ink ribbon will go back into the cassette. The clear film ribbon with the image then goes on top of the sticky tape backing and out of the cassette tape.


After a label is printed, do not pull on the label, the label must be cut off from cassette tape.  If not, the cassette tape can be damaged and cause the next label to jam inside the machine.


3.  Check the area by the two black rollers and the tape exit area, remove any pieces of label or foreign objects that may be stuck inside the machine.


4. Try another cassette tape.


If the problem persists, your machine may require service.


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:     

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: