Description of Problem 100000032586
My printer is cutting off a portion of the citation what should I
do?Description of Solution 200000041803
generally happens when the paper settings are not set up correctly, please
follow the below listed steps.
1. Open the Control
Panel or Devices and Printers window. Should you need
assistance in finding or opening one of these windows please call Brother
Customer Support listed below
2. Right click on the
3. Click on
4. Click on the
5. Using Perforated
Roll paper, or Fan Fold paper, change the 'Paper Type' to "Perforated Roll
Retract", and change 'Form Feed Mode' to "End of Page Retract".
6. Click OK out
of all screens, and perform 2 test prints.
will take 2 test prints for the printer and paper to align, so please print at
least 2 test prints.
The machine has a
one year limited depot warranty. If the machine requires service, call Brother
Mobile Solutions Customer Service at 1-800-543-6144 Monday through Friday,
excluding holidays for a Return Authorization number.