Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000032780

My printed documents are missing colors. What can I do?


Description of Solution 200000042016

 

NOTE:  If you were referred to this solution and have already printed the PQCS (Print Quality Check Sheet) continue to STEP 2

 

1.    Print a Print Quality Check Sheet (PQCS): 

 

a.    Press MENU.

 

b.    Press the UP OR DOWN ARROW key to select Ink and press OK.

 

c.    Press the UP OR DOWN ARROW key to select Test Print and press OK.

 

d.    Press the UP OR DOWN ARROW key to select Print Quality and press OK.

 

e.    Press the COLOR START key. A Print Quality Check Sheet will be printed.

 

 

f.       Study the PQCS; there will be four color blocks (Black, Yellow, Cyan & Magenta) made up of dotted lines. Check the quality of the four color blocks on the sheet.

 

 

g.    The LCD asks you if the print quality is OK, YES or NO.

 

-         If all the dashes are clear and visible, as shown under "OK", select YES (1).   Issue is resolved. 

-         If you can see missing short dashes as shown under "Poor", select NO (2) and continue to STEP h. 

h.    The LCD asks you if the print quality is OK for black, YES or NO.  Select the appropriate answer.

 

i.      The LCD asks you if the print quality is OK for the three colors, YES or NO.  Select the appropriate answer.

 

j.     The LCD asks you if you want to start cleaning. Select OK and the machine will start cleaning the print head.

 

k.    After cleaning is finished, press OK. The machine starts printing the Print Quality Check Sheet again.

  

-         If all the dashes are clear and visible, select YES (1). The issue is resolved.  

 

-         If any dashes are still missing, press the STOP/EXIT key and continue to STEP 2. 

 

2. Perform a User Reset Purge of the affected color.

 

  1. Press MENU, BLACK START, 0. The LCD will display "MAINTENANCE" at the top of the screen.

 

  1. Press 7, 6, 5. The LCD will display "uRESET_P ALL".

 

-         If the affected color is Black, press the RIGHT ARROW to display "uRESET__P Black"

 

-         If one or more of the 3 colors (Yellow, Cyan or Magenta) are affected, press the RIGHT ARROW to display the affected color ("uRESET_P Magenta" or "uRESET_P Cyan" or "uRESET_P Yellow") in the left corner of the screen.

 

-         If Black and any color combination (Yellow, Cyan or Magenta) are affected select" uRESET__P ALL".  

 

  1. Press BLACK START. The machine will begin a cleaning cycle.

 

  1. Once the cleaning cycle has completed, print another Print Quality Check Sheet: 

 

                      i.        Press MENU.

 

                     ii.        Press the UP OR DOWN ARROW key to select Ink and press OK.

 

                    iii.        Press the UP OR DOWN ARROW key to select Test Print and press OK.

 

                   iv.        Press the UP OR DOWN ARROW key to select Print Quality and press OK.

 

                    v.        Press the COLOR START key. A Print Quality Check Sheet will be printed.

 

 

 

-         If all the dashes are clear and visible, as shown under "OK", select YES (1).  The issue is resolved.   

                                                                                                                                                

-         If you can see missing short dashes as shown under "Poor", press the STOP/EXIT key and continue to STEP 3. 

 

3. Perform a Power Purge of the affected color.      

 

a.  Does the machine display the message "INK LOW" or "REPLACE INK CANNOT PRINT"?   

          - If yes, continue to WARRANTY AND SERVICE OPTIONS.

 

          - If no, continue to STEP 3b.

 

b.  Press MENU, BLACK START, 0. The LCD will display MAINTENANCE.  

c.  Press 7, 6, 3. The LCD will display "POWER__P ALL".

-         If the affected color is Black, press the RIGHT ARROW to display "POWER__P Black" in the left corner of the LCD.

 

-         If one or more of the 3 colors (Yellow, Cyan or Magenta) are affected, press the RIGHT ARROW to display "POWER__P Magenta" or "POWER__P Cyan" or "POWER__P Yellow".

 

-         If Black and any color combination (Yellow, Cyan or Magenta) are affected, press the RIGHT ARROW to display "POWER__P ALL". 

 

d.    Press BLACK START. The machine will begin a cleaning cycle.
 

e.    When the cleaning cycle is complete, print another PQCS:

 

                      i.        Press MENU.

 

                     ii.        Press the UP OR DOWN ARROW key to select Ink and press OK.

 

                    iii.        Press the UP OR DOWN ARROW key to select Test Print and press OK.

 

                   iv.        Press the UP OR DOWN ARROW key to select Print Quality and press OK.

 

                    v.        Press the COLOR START key. A Print Quality Check Sheet will print.

 

 

-         If all the dashes are clear and visible, as shown under "OK", select YES (1).  The issue is resolved.  

-         If a USER RESET and a POWER purge have been performed and the print quality has not improved continue to WARRANTY AND SERVICE OPTIONS.

 

WWARRANTY AND SERVICE OPTIONS

 

If the problem continues and your machine is within warranty, you can contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays 

 

 

 

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: