Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000032809

The printed pages are blurry. How can I improve the print quality?

Description of Solution 200000042062

1. Verify the paper is plain, multi-purpose or recycled paper and the paper weight is 16 - 24 lb. 


- If the paper meets these specifications, go to STEP 2.


- If the issue only occurs when printing on thick or special media, refer to the solution How do I print envelopes, labels, or thick paper from the multi-purpose tray (MP tray)? 


2. Press MENU, 6 (Print Reports), 4 (User Settings), START to print the User Settings List.


3. Examine the print quality of the text characters and horizontal lines on each of the pages of the User Settings List.  Does any of the print appear to have a shadow or to be smeared downwards?



- If NO, determine the type of print quality issue and refer to the correct solution for that issue.


- If YES and your machine is within warranty, you can contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, Brother may extend the warranty for this issue.  You can contact Brother Customer Service using the information listed above.



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