Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000032862

Why does my printer only print part of the document?


Description of Solution 200000042126

If the print is missing half vertically, then:

 

1.    Clean the print head using a soft cloth, or cotton swab and rubbing alcohol, or clean water.

a.    Do not get the cloth or swab so wet that the liquid runs into the machine.

 

2.    If it is still missing print data, the print head is failing. 

If the problem still occurs, contact Brother Customer Service at 1-800-255-0415.  

 

If the print data is missing horizontally (printing left to right fine, not printing the full length of the page):

 

1.    Verify the user has their paper type set correctly. 

a.    Click START, then Devices and Printers (Win7), or Printers and Faxes (WinXP).

 

2.    Click Preferences.

 

3.    Select "RD 4", and place a check mark for "Trim tape after data".

 

4.    Verify the length shown is approximately the same average length of the typical citation being printed.

 

5.    Click OK, and then print a test.

 

If the problem still occurs, contact Brother Customer Service at 1-800-255-0415.  

 

   

 

 

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