Description of Problem 100000032900
The Brother Software installation doesn't continue past the connect USB cable
screen in Windows 8 or 8.1. What can I do?Description of Solution 200000042173
issue can occur if you were unsuccessful in an attempt to install the Brother
software and did not remove it from your computer before attempting to install
again. It can also occur if you connected the USB cable before the software
installation prompt appeared or there is a problem with the cable's
Verify the USB cable you are using meets the recommended specifications and
connections listed below:
recommend that the USB A/B cable is no longer than 6ft. Although the
connectivity may still be good with a longer cable, Brother suggests that the
shorter the cable is, the better the rate of success will be.
the USB cable is NOT USB to Parallel. If so, you must replace the
you are using a USB hub or cable extension, disconnect the cable from the hub
and connect it directly to the computer.
USB card was installed on the computer, remove the cable from the port attached
to the card and connect the cable to the USB port that came with the
that the cable is securely connected on both ends and that the cable connects to
both the Brother machine and the PC in the correct port. Specifically
verify that the USB cable is not connected to a Network port, PictBridge port,
Line or EXT jack, or any port other than the USB port. Reseat the cable if
Try connecting to different ports on the pc. The front USB ports on some
computers will not recognize the Brother machine. Try a port in the back,
or another available port if possible.
the installation still doesn't continue, try another USB cable. The current
cable you are using may be defective.
a second USB cable doesn't resolve the issue, you will need to run the uninstall
tool to remove any prematurely installed drivers and attempt to reinstall in the
correct sequence. Refer to the following solutions
Refer to the
do I run the uninstall tool to remove Plug and Play drivers from
Refer to the
do I download and install the full driver and software package for