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Description of Problem 100000032929

I am in a process of entering the serial number to download the Brother software. I am getting serial input error. How can I correct this error?

Description of Solution 200000042218

There is a total 16 characters serial number which locates in the rear/back/bottom/inside the machine.  You will only need to enter the last 9 characters of your serial number.  For example, serial number:  U54321-L3G523912. Please enter your serial number as L3G523912

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