Description of Problem 100000033112 How do I clear the message DRUM ERROR from the
display?Description of Solution 200000042440
message DRUM ERROR will typically appear when the corona wire on the drum unit
needs to be cleaned or when the drum unit needs to be replaced.
you replaced the drum and the message appeared or continued to appear
immediately after installing the replacement drum, go to solution Why
does DRUM ERROR appear or continue to appear after replacing the
the primary corona wire inside the drum unit.
the front cover and remove the drum and toner assembly. Be sure to place
the drum and toner assembly on a piece of paper in case of spilled or scattered
b. Gently slide the
blue tab from side to side at least 5 to 6 times.
c. Return the blue tab
to the home position at the far right.
d. Make sure the blue
tab snaps into the home position before putting the drum and toner assembly back
into the machine. If the blue tab is not securely returned to the home
position, printed pages may have a vertical stripe down the page.
e. Reinstall the drum
and toner assembly into the machine and close the front cover.
if you are using a genuine Brother toner and drum.
recommends customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability.
Brother supplies may affect the hardware performance, print quality and machine
reliability. The Brother limited warranty does not apply to any issue
caused by the use of third party drum units, toner cartridges and
If the message
continues to appear, the drum unit should be replaced with a new DR350.
The drum is a consumable item that requires periodic replacement.
If you find your
local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website http://www.brothermall.com.
If the issue
continues after replacing the drum unit and your machine is within warranty, you
can locate a Brother Authorized Service Center (ASC) in your area by clicking on
the following link:
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.