the drum unit was installed, were you able to print using the new drum and then
the error re-appeared after some printing OR you have NOT used the new
drum at all because the error message is on the LCD?
you used the new drum and then the error re-appeared after some printing, go to
do I clear the message Drum Error from the display?
you have NOT used the new drum because the error message is on the LCD,
it appears the new drum was not reset properly. There are instructions
provided with the replacement drum for resetting the drum life when a new drum
is installed. If the instructions are not completed or followed properly,
it will cause the Drum Error message to appear. Go to STEP 2.
the following steps to reset the drum:
the front cover.
the cover still open, press the OPTIONS key. The LCD will display
"Replace Drum" with options of 1 for YES and 2 for NO.
1 for YES. The LCD will briefly display Accepted followed by
"Cover is Open".
d. Once the display
shows "Cover is Open", go ahead and close the front cover.
If the error
message continues to appear, repeat STEP 2 to ensure
the steps were completed correctly. Make sure "Accepted" appears after
selecting 1. for Yes.
If the error
message continues to appear and you already repeated the reset steps, go to
the corona wire inside the drum unit.
the front cover and remove the drum and toner assembly. Be sure to place
the drum and toner assembly on a piece of paper in case of spilled or scattered
slide the blue tab from side to side at least 5 to 6 times.
the blue tab to the home position at the far right.
sure the blue tab snaps it into the home position before putting the drum and
toner assembly back into the machine. If the blue tab is not securely
returned to the home position, printed pages may have a vertical stripe down the
facing the drum and toner cartridge, on the left side of the drum are three
pieces of metal that look like staples and metal rod sticking out of the
side. Clean each of these off with a soft DRY lint-free cloth.
the drum and toner assembly into the machine and close the front
6. If error message
continues to appear, confirm you are using a genuine
Brother toner and drum.
recommends customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability.
Brother supplies may affect the hardware performance, print quality and machine
reliability. The Brother limited warranty does not apply to any issue
caused by the use of third party drum units, toner cartridges and
If the message
continues to appear, the drum unit should be replaced with a new DR350.
The drum is a consumable item that requires periodic replacement.
If you find your
local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website – http://www.brothermall.com.
If the issue
continues after replacing the drum unit and your machine is within warranty, you
can locate a Brother Authorized Service Center (ASC) in your area by clicking on
the following link:
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.