Answer to your Frequently Asked Question:

 
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Description of Problem 100000033185

Why does "Replace Drum" or "Drum Error" continue to appear on the LCD after replacing the drums?


Description of Solution 200000042534

1.    When the new drum units were installed, were you able to print using the new drums and then the error appeared OR you have NOT used the new drums at all because the error message is on the display?

 

-      If you used the new drums and then the error appeared after some printing, go to solution: How do I clear the message "Drum Error, Replace the Drum Unit"?

 

-      If you have NOT used the new drums because the error message is on the display, go to STEP 2.

 

2.    Was a new, out of the box drum set installed?

 

-      If NO, you should install a new, out of the box drum set to clear the message.

 

-      If YES, go to STEP 3.

 

3.    Perform the following steps to reset the drums:

 

a.    On the control panel, press Menu, 8 (Machine Info), 4 (Reset menu).

 

NOTE: If the reset option is not available, this means "Replace Drum(s) or "Drum Error" is not currently displayed on the LCD.  The option is only available when machine has the "Replace Drum(s)" or "Drum Error" message.  Have the customer re-read the LCD.

 

b.    Press the UP ARROW or DOWN ARROW key to choose the color of the drum unit you replaced and then press the Ok key.

 

c.    Press 1 to reset the drum unit counter.

 

d.    Press Stop/Exit

 

e.    Repeat Step 3a – 3d for all four drums.

 

-      If the error message no longer appears, the issue is resolved.

 

-      If the error message continues to appear, repeat STEP 3 to ensure the steps were completed correctly.

 

-      If the error message continues to appear and you already repeated the reset steps, continue for further instructions.

 

If the message continues to appear, the drum units should be replaced with a new DR210CL.  The drums are consumable items that require periodic replacement.

 

If you find your local retailer does not carry the specific supplies and accessories you are looking to buy, you can purchase them by calling our toll-free Accessory Line on 1-877-552-MALL (6255) or shop online at our website – http://www.brothermall.com.

 

-      If the issue continues after replacing the drum unit(s) and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the following link:

http://www.brother-usa.com/service/default.aspx.

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