Answer to your Frequently Asked Question:

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Description of Problem 100000033216

Why is the tape jamming inside the machine?

Description of Solution 200000042569

1. Remove the back cover and remove the cassette tape from the machine.  Ensure the end of the tape is fed under the tape guide at cassette tape corner. If not, it will feed out in the wrong direction and causes the tape to jam.  You can attempt to reinsert the tape under the tape guide.  The clear and color ink ribbons need to be in under a separate tape guide.


Note: Normally the color ink ribbon (behind the clear film ribbon) goes back into the cassette.  If it attaches to the backing tape (went between the clear and backing tapes), then the cassette tape needs to be replaced.



2.  Check the area by the two black rollers and the tape exit area, remove any pieces of label or foreign objects that may be stuck inside the machine.


3. Try another cassette tape.


If the problem persists, your machine may require service.


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:



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