Description of Problem 100000033258
When running the driver installer, the next button does not appear. What
should I do?Description of Solution 200000042623
The next button not
appearing is normally the result of the downloaded driver not matching the model
of the printer and or the operating system. If either the printer
model or the operating system is incorrect the installation of the download will
not be successful.
1. Check your
computer and write down the operating system and if it is a 32 bit or 64 bit
Click on the start button
b. Right click on "Computer" (Windows Vista/7/8), or "My Computer" (Windows
c. Click "Properties". You will see in the details what version you
2. Turn your
printer upside down so that the printer model number is visible and write down
the model number, for example PJ663.
3. With these two
vital pieces of information go to the following URL: http://welcome.solutions.brother.com/bsc/public/Model_list.aspx?reg=us&c=us&lang=en&titleid=20
4. Select your
6. Select the
operating system (be sure to choose 32 or 64 bit, accordingly from step
7. Select the
9. Click the
"Download & Information" link.
10. Read and follow
"How to Download and Install"
11. Click the
12. Save the file
to a location that is easy to find, such as your desktop.
13. Run the driver
The machine has a
one year limited depot warranty. If the machine requires service, call Brother
Mobile Solutions Customer Service at 1-800-543-6144 Monday through Friday,
excluding holidays for a Return Authorization number.