The Check Cable
message generally indicates that there is a communication or connection loss
between the computer and the Brother Machine. There are several steps that
you can take to troubleshoot this issue:
These steps assume
that you have already installed the MFL-Pro suite software. If this
software is not installed, you will receive this error message.
VERIFY THE CABLE CONNECTION
1. Make sure
that you are using a type A/B 1.1 or 2.0 USB Cable that is no longer than
2. Make sure that
the USB cable is directly connected from the Brother machine to an available
port on the computer.
cable configurations may work, however connection loss is common. For a
stable connection, do not connect the interface cable through any hubs,
splitters, docking stations, or other pass-through devices.
3. Remove the
cable from both the computer and the Brother machine. Leave them unplugged
for a few seconds, and then reconnect the cable on both ends to ensure a secure
machine may have multiple ports for various interface connections. Make
sure the USB cable is not connected to the wrong port (Ex: LAN port (if
available); PictBridge Port, Line or Ext jack or any port other than the USB
port. The type of ports available on your machine will vary based on the
the Brother machine. Turn the power off for 15 seconds, and then back
2: VERIFY THE SCANNER DRIVER IS INSTALLED
1. On the computer,
your mouse to the upper or lower right corner of the Desktop or Start screen to
view the Charms bar.
Click on Search.
3. In the search
line type: Scanners. The screen will vary depending on your
operating system's version.
4. If you do not
already see the search results, then click on Settings. This option
may not be available based on your operating system.
5. From the list of
search results, click View Scanners and Cameras.
6. Verify that the
Brother scanner is listed.
the Brother scanner is listed, continue to PART
the Brother scanner is not listed, continue to PART
WINDOWS IMAGE ACQUISITION (WIA) SERVICE
1. On the computer,
your mouse to the lower left corner of the Desktop or Start screen.
Right-click the screen and then left-click Control Panel.
System And Security
=> Administrative Tools.
4. Double-click on
5. Locate and
double-click on the Windows Image Acquisition (WIA) Service.
If you are not able to locate the service, then there is a problem with your
computer's Operating System that will prevent you from scanning. Contact
your computer manufacturer for further support.
6. Check the
Startup Type, and make sure it is set to Automatic. If it is
set to anything else change it to Automatic.
7. Verify the
If the Service is
Running, press STOP, and then press START to restart the
If the Service is
Stopped press START to restart the service.
you receive any error messages while configuring or restarting the service, or
you are not able to start the service, there is a problem with the computer's
Operating System that will prevent you from scanning. Contact your
computer manufacturer for further support.
OK to close the Windows Image Acquisition (WIA) Service, and close
the Services window.
Attempt to scan again using the button.
you are able to scan, then the issue is resolved.
you are still unable to scan, continue to PART
PART 4: UNINSTALL
AND REINSTALL THE
If the software is not installed, continue to PART 4
- Click the
dropdown list to select your model if it is not already selected.
The Brother MFL-Pro Uninstaller window will appear. Click
The uninstall will now continue. You may be prompted to confirm the
uninstall procedure. If so, click OK.
Once this is complete you will see a window stating: For successful
uninstallation, you must restart Windows. For USB cable users, disconnect
the cable from the Brother machine.
Select YES, I WANT TO RESTART MY COMPUTER NOW. And click
FINISH. Your computer will now restart and the MFL-Pro Suite has
now been removed from your PC.
6. Install the
MFL-Pro suite using
either the Full Driver and Software package, which can be downloaded from
http://www.brother-usa.com/downloads. Refer to a
solution for your model on "How do I download and install the full driver and
software package for Windows?"
a compatible CD is available for your operating system, you may reinstall
the MFL-Pro suite software using it instead of the download.
Attempt to scan
again using the button to determine if the issue has been resolved. If you
are still unable to scan:
Try another USB
cable and another port on the computer.
Install the machine
and attempt to scan from a different computer.
This will help
determine if the issue is specific to this computer. If you can scan from
other computers, then contact your computer manufacturer for assistance
troubleshooting this specific computer.