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Description of Problem 100000033335

How do I know which Receive Mode to select?


Description of Solution 200000042720

 

                          

 

The Receive Mode you select for your Brother machine should be determined by the devices and features that share a telephone line with it.  Review the information listed below to determine which Receive Mode best suits your needs.

 

- If you know which Receive Mode to select but the Brother machine's LCD reads "DR Mode in Use," refer to the solution:"The message 'DR Mode in Use' is displayed on my Brother machine's LCD. What is this message and how do I clear it?"

 

Do one of the following:

 

- If you will be using your Brother machine on the same line as your telephone provider's Distinctive Ring subscriber service, click here.

 

- If you will be using your Brother machine on the same line as voice mail service, click here.

 

- If you will be using your Brother machine on the same line as an external answering machine, click here.

 

- If you will be using your Brother machine on a dedicated fax line, click here.

 

- If you will be using your Brother machine on a line with telephones, click here.

 

- If you want to manually answer every call to determine whether it's a fax, click here.

 

 

WILL YOU BE USING A DISTINCTIVE RING NUMBER TO RECEIVE FAXES?

 

Distinctive Ring is a telephone-company service that allows you to have two different telephone numbers on a single line.  Each number has its own ring pattern.

 

- Brother uses the term "Distinctive Ring" to describe this service, but telephone companies market it under a variety of names, such as Smart Ring, Ring Master, and Ident-a-Ring.

 

Your Brother machine has a Distinctive Ring feature that is designed to work with your telephone company's Distinctive Ring service.  When you use the Brother machine's Distinctive Ring feature, one of the two numbers acts as a dedicated fax line:

 

- The original telephone number rings with the standard ring pattern and is typically used for receiving voice calls.

 

- The second telephone number rings with a different ring pattern and is typically used for receiving faxes.

 

For more information about using your Brother machine with Distinctive Ring, refer to the solution: "What is Distinctive Ring and how do I program it?"

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS VOICE MAIL SERVICE?

 

If you have voice mail on the same telephone line as your Brother machine, the voice mail service and the Brother machine will conflict with each other when receiving incoming calls.

 

This conflict is caused by the fact that either the Brother machine or the voice mail service will always answer the incoming call, depending on which one you program to answer first. 

 

- If the Brother machine answers a voice call, then the caller will not be able to leave a message on the voice mail service. 

 

- If the voice mail service answers an incoming fax, then you will not receive the fax.

 

For more information about using your Brother machine on a line with voice mail, refer to the solution: "Can I use voice mail on the same line as my Brother machine?"

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS AN EXTERNAL ANSWERING MACHINE?

 

In External TAD Mode, your Brother machine can share a single line with an external answering machine. 

 

Your answering machine automatically answers every incoming call, but your Brother machine "listens" for fax-sending tones while your answering machine's outgoing message plays. 

 

- If your Brother machine detects fax-sending tones, then it will take over the line and receive the fax. 

 

- If your Brother machine does not detect fax-sending tones, then the caller can leave a message on your answering machine.

 

For more information about using your Brother machine with an answering machine, refer to the solution:"How do I set up an answering machine to work on the same line as my Brother machine?"

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON A DEDICATED FAX LINE?

 

You should use Fax Only Mode if you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes. 

 

When using Fax Only Mode, your Brother machine will automatically answer every incoming call with fax-receiving tones after a certain number of rings.  You can make outgoing voice calls, but you cannot receive incoming voice calls unless you answer before the Brother machine does.

 

You can use the Ring Delay feature to adjust the number of times your Brother machine rings before answering in Fax Only Mode.  The Ring Delay is set to 4 by default.

 

To change your Brother machine's Ring Delay setting, follow these steps:

 

1. Press .

2. Press .

 

3. Press the UP OR DOWN ARROW to display Fax.

 

4. Press FAX.

 

5. Press the UP OR DOWN ARROW to display Setup Receive.

 

6. Press SETUP RECEIVE.

 

7. Press the UP OR DOWN ARROW to display Ring Delay.

 

8. Press RING DELAY.

 

9. Press the number of times you want the line to ring before the Brother machine answers it.

 

- You can press 0, 1, 2, 3, or 4 rings.

 

- If you press 0, the line will not ring at all.

 

10. Press .

 

 

To put your Brother machine in Fax Only Mode, follow these steps:

 

1. Press .

2. Press .

 

3. Press the UP OR DOWN ARROW to display Fax.

 

4. Press FAX.

 

5. Press the UP OR DOWN ARROW to display Setup Receive.

 

6. Press SETUP RECEIVE.

 

7. Press the UP OR DOWN ARROW to display Receive Mode.

 

8. Press RECEIVE MODE.

 

9. Press the UP OR DOWN ARROW to display Fax Only.

 

10. Press FAX ONLY.

11. Press .

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS YOUR TELEPHONES?

 

Use Fax/Tel Mode when your Brother machine shares a single line with your telephones. 

 

IMPORTANT NOTE:  You cannot receive voice messages on voice mail or an answering machine when using Fax/Tel Mode.

 

In Fax/Tel Mode, the Brother machine automatically answers every call upon completion of the Ring Delay unless you manually answer first. 

 

- You can use the Ring Delay feature to adjust the number of times your Brother machine rings in Fax/Tel Mode.  The Ring Delay is set to 4 by default.

 

- If the call is a fax, your Brother machine receives and prints it. 

 

- If the call is a voice call, your Brother machine signals you with a double ring that is different from the phone-company ring, indicating that you should answer. 

 

You can control the amount of time your Brother machine produces the double ring through a setting called F/T Ring Time.

 

 

If you mistakenly answer an incoming fax before the Brother machine does, you can still receive the fax.

 

If you answer a call on an extension telephone and hear a beep every 3 seconds (indicating an automatic fax) or silence (indicating a manual fax), follow these steps to receive the fax:

 

1. Press *, 5, 1 on the telephone's dial pad.

 

2. Wait until you hear your Brother machine's receiving tones (chirping sounds).

 

3. Hang up the telephone's handset.

 

- Your Brother machine will receive the fax.

 

If you answer a call on an external telephone connected to the Brother machine's EXT jack and hear a beep every 3 seconds (indicating an automatic fax) or silence (indicating a manual fax), follow these steps to receive the fax:

 

1. Press FAX START.

 

2. Press RECEIVE.

 

3. Wait until you hear your Brother machine's receiving tones (chirping sounds).

 

4. Hang up the machine's handset.

 

- Your Brother machine will receive the fax.

 

NOTE: If your Brother machine's Easy Receive function is on, then you do not have to press FAX START to receive a fax.  Simply wait until you hear your machine's receiving tones and then hang up the telephone's handset.  Your machine will automatically receive the incoming fax.  

 

For more information, refer to the solution:"What is Easy Receive and how do I program it?"

 

 

To change your Brother machine's Ring Delay setting, follow these steps:

 

1. Press .

2. Press .

 

3. Press the UP OR DOWN ARROW to display Fax.

 

4. Press FAX.

 

5. Press the UP OR DOWN ARROW to display Setup Receive.

 

6. Press SETUP RECEIVE.

 

7. Press the UP OR DOWN ARROW to display Ring Delay.

 

8. Press RING DELAY.

 

9. Press the number of times you want the line to ring before the Brother machine answers it.

 

- You can press 0, 1, 2, 3, or 4 rings.

 

- If you press 0, the line will not ring at all.

10. Press .

 

 

To change your Brother machine's F/T Ring Time setting, follow these steps:

 

 

1. Press .

2. Press .

 

3. Press the UP OR DOWN ARROW to display Fax.

 

4. Press FAX.

 

5. Press the UP OR DOWN ARROW to display Setup Receive.

 

6. Press SETUP RECEIVE.

 

7. Press the UP OR DOWN ARROW to display F/T Ring Time.

 

8. Press F/T RING TIME.

 

9. Press the amount of time you want the line to ring before the machine answers it.

 

- You can press 20 SECONDS, 30 SECONDS, 40 SECONDS or 70 SECONDS.

10. Press .

 

 

To put your Brother machine in Fax/Tel Mode, follow these steps:

1. Press .

 

2. Press .

 

3. Press the UP OR DOWN ARROW to display Fax.

 

4. Press FAX.

 

5. Press the UP OR DOWN ARROW to display Setup Receive.

 

6. Press SETUP RECEIVE.

 

7. Press the UP OR DOWN ARROW to display Receive Mode.

 

8. Press RECEIVE MODE.

 

9. Press the UP OR DOWN ARROW to display Fax/Tel.

 

10. Press FAX/TEL.

 

11. Press .

 

 

DO YOU WANT TO MANUALLY ANSWER EVERY INCOMING FAX?

 

In Manual Mode, your Brother machine will not answer the line automatically unless you are using your telephone company's Distinctive Ring service. 

 

- For more information about Distinctive Ring, refer to the solution: "What is Distinctive Ring and how do I program it?"

 

If you are not using Distinctive Ring, Manual Mode requires you to answer every incoming call by lifting the handset of a telephone that shares the line with your Brother machine or an external telephone connected to your Brother machine's EXT jack.

 

- For more information about using your Brother machine in Manual Mode, refer to the solution: "How do I receive faxes in Manual Mode?"

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