Answer to your Frequently Asked Question:

 
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Description of Problem 100000033346

How do I send a fax?


Description of Solution 200000042735

 

 

- If you know how to send a fax but are having problems sending, refer to the solution: "I'm having problems sending faxes. What can I do?"

 

- If you are using Voice Over Internet Protocol (VoIP), refer to the solution: "I'm using Voice Over Internet Protocol and am having problems sending faxes. What can I do?"

 

NOTE: VoIP is a type of phone system that uses an Internet connection instead of a traditional phone line.

 

- If you are using MagicJack, a popular VoIP service, refer to the solution: "I'm using MagicJack and am having problems sending or receiving faxes. What can I do?"

 

Follow these steps to send a fax:

 

1. Make sure the machine has a dial tone:

a. Press .

 

b. Press HOOK.

 

c. Listen for a dial tone.

 

d. Press HOOK.

e. Press .

 

- If there is a dial tone, go to STEP 3.

 

- If there is no dial tone, verify the telephone cord is directly connected from the Brother machine's LINE jack to the wall telephone jack. 

 

If you are using an analog telephone line and there are splitters, commshare devices, power strips, or surge protectors between the wall telephone jack and the Brother machine, please remove them.  Removing these devices helps to determine if the issue is related to the device or the Brother machine.

 

If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone cord connections (modems, interface boxes, phone adapters, splitters, etc.).  However, a telephone cord must be connected to the Brother machine's LINE jack.

 

2. If there is still no dial tone, refer to the solution: "My Brother machine has no dial tone. What can I do?"

 

3. Lift the document cover.

 

 

4. Place the document face down in the upper-left corner of the flat scanner glass.

 

NOTE: You can send documents up to Letter or A4 size.

 

- Use the guide lines on the upper-left corner of the scanner glass to help you position the document.

 

 

5. Close the document cover.

 

6. Press .

 

7. Dial a known-working fax number.

- You can use the dial pad to manually dial the number, press  to use the Address Book, or press  to use the Outgoing or Incoming Call History.

 

- If you are using access numbers for calling cards or long-distance security codes, or if you must press 9 to access an outside line and a pause is required between the dialing of those numbers and the fax number, be sure to press PAUSE when needed.

 

- Pressing PAUSE will insert a 3.5-second pause between numbers.

 

- You can press PAUSE as many times as needed to increase the length of the pause.

 

NOTE: REDIAL will turn into PAUSE after you dial the number.

 

8. Do one of the following:

 

- To send a black and white fax, follow these steps:

 

a. Press FAX START.

 

- The machine will scan the page.

 

- The LCD will read "Next page?"

 

b. Do one of the following:

 

- To send a single-page fax, press NO (SEND).

 

The machine will send the fax.

 

- To send more than one page, go to STEP c.

 

c. Press YES.

 

d. Place the next page on the scanner glass.

 

e. Press OK.

 

- The machine will scan the page.

 

- To scan additional pages, repeat STEPS c through e.

 

- When you have scanned all the pages you want to send, press NO (SEND).

 

The machine will send the fax.

 

- To send a color fax, follow these steps:

 

a. Press OPTIONS.

 

b. Press the UP OR DOWN ARROW to display Color Setting.

 

c. Press COLOR SETTING.

 

d. Press COLOR.

 

e. Press COLOR FAX.

 

The machine will send the fax.

NOTE:

 

- You can press  to cancel the fax.

 

- If you send a black and white fax when the Brother machine's memory is full, it will be sent in real time.

 

- If the message "Poor Line Condition" or "NG" appears on the Transmission Verification Report, refer to the solution: "The message 'Poor Line Condition' or 'NG' appears on the Transmission Verification Report when I try to send a fax. What can I do?"

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