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Description of Problem 100000033561

I replaced the drum unit and continue to get the "Replace Drum" or "Drum Error" message. How do I reset the drum counter?


Description of Solution 200000043040

1.    When the new drum units were installed, were you able to print using the new drums and then the error appeared after some printing OR you have NOT used the new drums at all because the error message is on the display?

 

-      If you used the new drums and then the error appeared after some printing, go to solution: How do I clear the message "Drum Error, Replace the Drum Unit"?

 

-      If you have NOT used the new drums because the error message is on the display, go to STEP 2.

 

2.    Was new, out of the box drums installed?

 

-      If NO, you should install new, out of the box drums to clear the message.

 

-      If YES, go to STEP 3.

 

3.    Perform the following steps to reset the drum:

 

a.    On the control panel, press MENU, 6 (Machine Info), 4 (Reset Menu).

 

NOTE: If the reset option is not available, this means "Replace Drum(s) or "Drum Error" is not currently displayed on the LCD.  The option is only available when machine has the "Replace Drum(s)" or "Drum Error" message.  Be sure to read the LCD correctly.

 

b.    Press the UP ARROW or DOWN ARROW key to choose the color of the drum unit you replaced and then press OK.

 

c.    Press 1 to reset the drum unit counter.

 

d.    Press STOP/EXIT.

 

e.    Repeat Step 3a – 3d for all four drums.

 

-      If the error message no longer appears, the issue is resolved.

 

-      If the error message continues to appear, repeat STEP 3 to ensure the steps were completed correctly.

 

-      If the error message continues to appear and you already repeated Step 3, continue for further instructions.

 

If the message continues to appear, the drum units should be replaced with a new DR210CL.  The drums are consumable items that require periodic replacement.

 

If you find your local retailer does not carry the specific supplies and accessories you are looking to buy, you can purchase them by calling our toll-free Accessory Line on 1-877-552-MALL (6255) or shop online at our website – http://www.brothermall.com.

 

-      If the issue continues after replacing the drum unit(s) and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the following link:

http://www.brother-usa.com/service/default.aspx.

 

Or you can contact Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday, excluding holidays.

-      If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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