Description of Problem 100000033571
Why does "Replace Drum" or "Drum Error" continue to
appear on the LCD after replacing the drums?Description of Solution 200000043051
1. When the new drum
units were installed, were you able to print using the new drums and then the
error appeared OR you have NOT used the new drums at all because the
error message is on the display.
If you used the new
drums and then the error appeared after some printing, go to solution: How
do I clear the message "Drum Error, Replace the Drum Unit"?
If you have NOT
used the new drums because the error message is on the display, go to STEP 2.
2. Were new, out of
the box drums (full set) installed?
If NO, you
should install new, out of the box drums (full set) to clear the
If YES, go to STEP 3.
3. Perform the
following steps to reset the drums:
a. On the control
panel, press MENU, 5 (Machine Info), 6 (Reset
reset option is not available, this means "Replace Drum(s) or "Drum Error" is
not currently displayed on the LCD. The option is only available when
machine has the "Replace Drum(s)" or "Drum Error" message. Be sure read
the LCD correctly.
b. Press the UP OR
DOWN ARROW key to choose the color of the drum unit you replaced and then
press the OK key.
c. Press 1 to
reset the drum unit counter.
e. Repeat STEPs 3a – 3d for all four drums.
If the error
message no longer appears, the issue is resolved.
If the error
message continues to appear, repeat STEP 3 to
ensure the steps were completed correctly.
If the error
message continues to appear and you already repeated the reset steps, continue
for further instructions.
If the message
continues to appear, the drum units should be replaced with a new DR210CL.
The drums are consumable items that require periodic replacement.
If you find your
local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website – http://www.brothermall.com.
If the issue
continues after replacing the drum unit(s) and your machine is within warranty,
you can locate a Brother Authorized Service Center (ASC) in your area by
clicking on the following link:
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.