Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000033582

The Ptouch/Label printer does not print or a printing error is received while printing from the Ptouch Editor (or from other Brother software). How can I correct this error?


Description of Solution 200000043064

The error could be caused by any of the following issues:

  • Check that the USB cable is connected correctly.
  • Check that the DK Roll (or PTouch tape) is installed correctly. If not, remove and reinstall it.
  • Check that there is enough roll/tape left.
  • Check that the DK Roll (or PTouch tape) compartment cover is closed.
  • Check if a print error or transmission error occurs.  If so, turn off the PTouch/Label printer and then turn it on again.

If this problem is still existed, please click HERE for additional steps.

 

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: