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Description of Problem 100000033725

How do I join the Brother machine to an Infrastructure Wireless Network?


Description of Solution 200000043226

WIRELESS CONFIGURATION

 

You can view video instructions for configuring the Brother machine or follow the step by step instructions listed below.

 

1.    Gather the following wireless network settings of your access point or router.  Refer to the access point's user guide for instructions on accessing the network settings information.  

 

SSID or Network Name

The name of your Wireless Network or Access Point.

Authentication Method

Open System, Shared Key, WPA/WPA2-PSK*, LEAP, EAP-FAST, EAP-TTLS, PEAP,

Encryption Mode

None, WEP, TKIP, AES, CKIP

Network Security Key (Password)

Encryption Key, WEP Key, Passphrase

 

*NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive a connection error.

 

If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows ? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

2.    Was the Brother machine previously configured for a wireless connection?

 

-      Yes: Continue to STEP 3.

 

-      No:  Continue to STEP 4.

 

3.    Reset the Network Card to configure new settings.  This will erase all current network settings.

 

  1. Press the UP OR DOWN ARROW key to display Network.  Press OK.

 

  1. Press the UP OR DOWN ARROW key to display Network Reset.  Press OK.

 

  1. Press the UP ARROW key to choose Reset.  When "Reboot OK?" appears, the machine's network card will be reset.

 

4.    Search for the SSID.

 

  1. Press the UP OR DOWN ARROW key to display Network. Press OK.

 

  1. Press the UP OR DOWN ARROW key to display WLAN. Press OK.

 

  1. Press the UP OR DOWN ARROW key to display Setup Wizard.  When "WLAN Enable?" is displayed, press the UP ARROW key to accept.  The machine will search for your network and display a list of available networks.

 

5.    Does your wireless access point or router broadcast the SSID (Network Name)? 

 

-      Yes: Continue to STEP 14.

 

-      No:  Continue to STEP 6.

 

6.    Press the UP OR DOWN ARROW key to display <New SSID>.  Press OK.

 

7.    Enter a new SSID then press OK.  The SSID must exactly match the settings of your router or access point. 

 

To enter the SSID, hold down or repeatedly press the UP OR DOWN ARROW key to select a character.  Press OK to select the character. Press BACK to delete an entered character.

 

8.    Press the UP OR DOWN ARROW key to select Infrastructure.  Press OK.

 

9.    Press the UP OR DOWN ARROW key to choose the Authentication Method you are using. Press OK.

 

-      If you chose Open System, continue to STEP 10.

 

-      If you chose Shared Key, continue to STEP 11.

 

-      If you chose WPA/WPA2-PSK, continue to STEP 12.

 

10. Press the UP OR DOWN ARROW key to choose the Encryption Type: None or WEP.  Press OK.

 

-      If you chose None, continue to STEP 19.

 

-      If you chose WEP, continue to STEP 11.

 

11. Enter the WEP key and then press OK.

 

To enter the WEP key, hold down or repeatedly press the UP OR DOWN ARROW key to select a character.  Press OK to select the character. Press BACK to delete an entered character.

 

Continue to STEP 19.

 

12. Press the UP OR DOWN ARROW key to choose the Encryption Type: TKIP or AES. Continue to STEP 13.

 

13. Enter the WPA key and press OK.

 

To enter the WPA key, hold down or repeatedly press the UP OR DOWN ARROW key to select a character.  Press OK to select the character. Press BACK to delete an entered character.

 

Continue to STEP 19.

 

14. Press the UP OR DOWN ARROW key to select your Network Name. Press OK.

 

-      If your Authentication Method is Open System and your Encryption is None continue to STEP 20

 

-      Otherwise, continue to STEP 15.

 

15.  If you receive a message stating "WPS is available" press:

 

-      Press the UP ARROW key to select Yes, and continue to STEP 16.

or

-      Press the DOWN ARROW key to select No and continue to STEP 17.

or

-      If this question does not appear, continue to STEP 17.

 

16. When the LCD displays: "Press WPS on rtr", press the Wi-Fi- Protected Setup button on your wireless access point or router.  Press the UP ARROW key 2 times.  Continue to STEP 20.

 

NOTE: For instructions on how to enable WPS on your access point/router, contact your access point/router manufacturer or network admin for further support.

 

17. You will be prompted to enter the password. 

 

To enter the password, hold down or repeatedly press the UP OR DOWN ARROW key to select a character.  Press OK to select the character. Press BACK to delete an entered character.

 

NOTE:  This is the Wireless network security key, not the password used to access the router's configuration page.

 

18. Press OK when you have entered all the characters.

 

19. Press OK to choose Yes to apply your settings.

 

20. Your machine will now try to connect to your wireless network using the information you have entered.  A Wireless LAN report will automatically print with the connection results.

 

-      If successful, Connected will appear on the LCD.  Continue to STEP 21.

 

-      If Connection Fail is displayed then the print server has not successfully connected to your router or access point.  The error code will be printed on the report.  Refer to the following solution for troubleshooting steps for the error - When I attempt to join my machine to the wireless network, the WLAN report has an error code. What can I do? 

 

NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive this error.

 

21. Wait about a minute and print the Network Configuration Report to verify that the Brother machine has acquired a valid IP address from the router.  After printing the report, continue to STEP 22.

 

a.    Press the UP OR DOWN ARROW key to select Machine Info. Press OK.

 

b.    Press the UP OR DOWN ARROW key to display Print NetSettingPress OK.

 

c.    After the report prints, press CANCEL to exit the menu.

 

22. Is the IP Address assigned to the Brother machine Valid?

 

-      Yes: The machine is now successfully joined to the network.

 

-      No:  There are several factors that can prevent the machine from successfully joining the network.  Continue to STEP T1 of the Troubleshooting section.  If you have already completed the Troubleshooting Section and the machine is still not connected to the Wireless Network, contact your router manufacturer or Network Admin for further support.

 

NOTE:  An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.

 

 

 

TROUBLESHOOTING:

 

T1. Cycle the power on the Router or Access Point for about 15 seconds.

 

WARNING:  Cycling the power on the access point will temporarily disconnect any devices that are connected.  If you have VOIP, any current calls will be disconnected.

 

Once the Router or Access Point powers back on, wait about a minute and print another Network Configuration Report from the Brother machine to determine if the Brother machine has acquired a valid IP address from the router.

 

After printing the report, continue to STEP T2 of the Troubleshooting section.

 

a.    Press the UP OR DOWN ARROW key to select Machine Info. Press OK.

 

b.    Press the UP OR DOWN ARROW key to display Print NetSettingPress OK.

 

c.    After the report prints, press CANCEL to exit the menu.

 

T2. Is the IP Address assigned to the Brother machine Valid?

 

-      Yes: The machine is now successfully joined to the network.

 

-      No:  Continue to STEP T3 of the Troubleshooting section.

 

T3. If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

T4. After locating your Wireless Security information, have you been entering the correct Security Key?

 

-      No: Attempt to join the machine to the wireless network, using the correct settings.  Refer back to STEP 3 of the Wireless Configuration section and try again.  Make sure you are enter text correctly into the machine.

 

-      Yes: Contact your router manufacturer or Network Admin to verify the following:

 

-      Network Security Settings requested in STEP 1 of the Wireless Configuration section.  We recommend you verify the settings from the actual Router Configuration Interface.  Do not simply rely on information printed on the Router or Access Point.

 

-      Verify that DHCP is assigned on the access point so that it will automatically assign an IP address to the machine.

 

-      Verify that the Router is not configured to use access security such as MAC Address filtering.

 

-      Verify that the Router is not configured to use WPA2-PSK with TKIP.  The Brother machine does not support this combination of Authentication/Encryption, however it does support WPA2-PSK with AES. 

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