Answer to your Frequently Asked Question:

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Description of Problem 100000034013

I am getting an error - Failed to conect to device - What can I do?

Description of Solution 200000043594

If you receive the error "Failed to connect to device" please try the following.


1.    Check all connections to make sure they are secure.

2.    Try an alternate USB port.

3.    Try an alternate USB cable.

4.    Reinstall the driver.


Please access our support site at:


If you need assistance on navigating the Brother website to download software, Drivers and Utilities.

Please CLICK HERE to view instructions.


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