Description of Problem 100000034226
I am getting Error 2019 when opening DSmobileCapture software. What can I
do?Description of Solution 200000043858
I am getting error 2019 when I
launch DSmobileCapture software. Why?
The software is looking for the
It is not be detected by the
Scanner Not Connected
Please connect scanner to the PC via the USB cable and re-launch the
USB Cable Loose
Please make sure the USB cable is securely connected at both
make sure you are connected directly to the computer, no hubs or other pass
USB Port possibly defective.
Please try another USB port on the computer.
Driver Not Installed.
Please make sure the scanner driver has been installed.
the COMPUTER icon and see if the DS scanner is listed as a removable
not, go back and right click on COMPUTER and choose MANAGE then choose Device
device will be listed in two place –
Disk Drives – As a USB Device.
Portable Devices - as a removable drive.
If the device does not appear the driver is not installed.
Please reinstall the latest version of the driver from the Brother
Scanner is not in the correct mode. (DS820W and DS920DW
The scanner may be in SD mode.
order to connect to the PC via USB connection it must be in PC mode
Note* If scanner has wireless access enabled on scanner, it
must be switched off before it will allow you to enter PC Mode.
turn off wireless by sliding the switch on the right side of the machine to the
To enable PC mode, press the OK button on the scanner.
display will change from SD to PC.
Note: If you need assistance scanning with the
DSmobileCapture, please see the following:
a) How do I configure or setup the DSmobileCapture
do I scan with my Brother DS620 Scanner in the Windows Operating
you continue to get the 2019 error after exhausting all options above, please
check the following.
sure you do not have any TWAIN conflicts with other drivers. Please follow
the steps in the following solution.
am getting an error Program unable to install components ... Twain Data Source.
What can I do?
alternative option you may try to install the software under a new user