Description of Problem 100000034226
I am getting Error 2019 when opening DSmobileCapture software. What can I
do?Description of Solution 200000043858
software is looking for the scanner.
is not being detected by the computer.
Causes: (All Models)
connect scanner to the PC via the USB cable and re-launch the DSmobileCapture
make sure the USB cable is securely connected at both ends.
make sure you are connected directly to the computer, no hubs or other pass
Port possibly defective.
try another USB port on the computer.
make sure the scanner driver has been installed.
the COMPUTER icon and see if the DS scanner is listed as a removable
not, go back and right click on COMPUTER and choose MANAGE then
choose Device Manager.
device will be listed in two places
Disk Drives as a USB Device.
Portable Devices - as a removable drive.
the device does not appear the driver is not installed.
not in correct mode. (DS820W and DS920W models
scanner may be in SD mode.
order to connect to the PC via USB connection it must be in PC mode.
Note* If scanner has wireless access
enabled, it must be switched off before it will allow you to enter PC
Mode. Please turn off wireless mode by sliding the switch on the
right side of the machine to the off position.
enable PC mode, press the OK button on the scanner.
display will change from SD to PC.
If you need assistance scanning with the DSmobileCapture, please see the
do I configure or setup the DSmobileCapture software?
do I scan with my Brother Scanner in the Windows Operating