Description of Problem 100000034255
Print quality issues: Horizontal Lines, Vertical Lines, Prints Parts of an
Image, Smudges, or Light (Faint).Description of Solution 200000043901
specks of dust or dirt become attached to the print head. A dirty Print
Head can cause print quality issues, follows the steps below on cleaning the
Turn off the printer and disconnect the power cord from printer.
Open the top cover by lifting up the two levers located on the left and on the
right side of the machine.
Remove the label roll from printer.
Locate the Print Head; it is a white ceramic piece about 4-1/2 inches long
located just in front of the one-inch long black plastic guide
Clean the print head using a cotton swab dampened with isopropyl (rubbing)
alcohol, gently wipe the dark brown strip along the print head.
Re-install the label roll and close the cover.
Reconnect the power cord, turn on the printer, print out a label and check the
the problem persists, your machine may require service.
machine has a one year limited depot warranty. If the machine requires service,
call Brother Mobile Solutions Customer Service at 1-800-255-0415 Monday through
Friday, excluding holidays for a Return Authorization number.