Answer to your Frequently Asked Question:

 
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Description of Problem 100000034299

The orange and black rollers in the back of the machine are damage or The fuser rollers are damaged. What should I do?


Description of Solution 200000043959

1. Open the back cover.

NOTE: After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

 

2. Pull the green tabs at the left and right sides toward you and fold down the fuser cover.

 

3. Check in between the two fuser rollers and see if you see any damage to the rollers.

- If there is damage to the fuser roller, go to STEP 5.

- If there is no damage to the fuser roller, continue to STEP 4.

4. Check in between the two fuser roller and see if you see any paper stuck. If you find a paper stuck, very carefully remove it.

 

NOTE: When removing stuck paper from in between fuser rollers be careful as the area or the rollers might be extremely hot if the machine has just been recently used.

5. Close the fuser cover.

 

6.  Verify that the gray levers on the back of the machine are in Position A.

 

NOTE: The gray levers should only be in Envelope position if you are printing envelopes.

7.  Print the document you were printing. If problem continues, continue to next step.

8. Make sure the paper or media type you are printing on is within specification. Below is the media type supported by the machine.

Note: When printing in duplex machine can only print paper that is between 20 – 28lb. If the media being used is over 28lb it will cause paper jams.

 

Recommended Paper

Plain Paper: Xerox 4200 20lb or Hammer mill Laser Print 24lb (90g/m2)

 

Recycled Paper: No specific brand recommended

 

Labels: Avery Laser Labels white #5160

 

Envelope: No specific brand recommended

 

Glossy Paper: NewPage Future Laser Gloss 80lb (118 g/m2) or Xerox Digital color Elite Gloss

 

*The machine supports paper up to 43 lb bond paper. Some glossy papers that are 80 lb may be "TAG" Transformation Paper Type which is equivalent to 38 lb bond paper.

 

Media Type and Capacity by Tray

 

Plain Paper (20 to 28 lb or 75g/m2 to 105g/m2): Can be printed from Tray 1, Tray 2, Manual Feed Slot or Duplex

 

Recycled Paper: Can be printed from Tray 1, Manual Feed Slot, or Duplex

 

Bond Paper (16 to 43 lb or 60g/m2 to 163g/m2): Manual Feed Slot

 

Thin Paper (16 to 20 lb or 60g/m2 to 75g/m2): Can be printed from Tray 1, Tray 2, Manual Feed Slot or Duplex

 

Thick Paper (28 to 43 lb or 105g/m2 to 163g/m2): Manual Feed Slot only

 

Labels: Manual Feed Slot Only

 

Envelopes: Manual Feed Slot Only

 

Glossy Paper (16 to 43 lb or 60g/m2 to 163g/m2): Manual Feed Slot Only, Duplex*

* Only print in Duplex if Glossy paper is between 16lb to 28lb.

 

The paper cannot be damaged. Damage includes, but is not limited to tears, creases and holes. This includes paper with pre-punched holes for binding.

 

-  If the media does not meet one or more of the requirements, then the media is not supported for printing on this machine and will need to be replaced by media that is supported before the automatic duplex feature can be used.

 

-  If the media meets all the requirements, continue to next step.

9. If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above

 

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