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Description of Problem 100000034409

How do I clear the "Wrong Tray Setting" message from my Brother machine's display?


Description of Solution 200000044110

 

 

The "Wrong Tray Setting" message will appear on your Brother machine's Touchscreen if the paper you have loaded does not match the Paper Size setting programmed in your machine.

 

To clear the "Wrong Tray Setting" message, follow these steps:

 

1. Do one of the following:

 

- If you are trying to print from Tray #1, click here.

 

- If you are trying to print from Tray #2, click here.

 

 

Make sure the paper is correctly positioned in Tray #1

 

The "Wrong Tray Setting" message is commonly caused by paper being incorrectly positioned in the paper tray.

 

Follow these steps:

 

a. Make sure you have correctly positioned the paper in Tray #1.

 

- You must load Letter-, A4-, or Executive-size paper into Tray #1 in landscape orientation.

 

 

 

 

 

- You must load Ledger-, Legal-, Folio-, or A3-size paper into Tray #1 in portrait orientation.

 

 

- For more information, refer to the solution:"How do I load paper into my Brother machine's paper trays?"

 

b. Press OK on the Touchscreen to clear the "Wrong Tray Setting" message.

 

c. Go to STEP 2.

 

 

Make sure the paper is correctly positioned in Tray #2

 

The "Wrong Tray Setting" message is commonly caused by paper being incorrectly positioned in the paper tray.

 

Follow these steps:

 

a. Make sure you have correctly positioned the paper in Tray #2.

 

- You must load Letter- or A4-size paper into Tray #2 in landscape orientation.

 

 

 

- You must load Ledger-, Legal-, or A3-size paper into Tray #2 in portrait orientation.

 

 

- For more information, refer to the solution:"How do I load paper into my Brother machine's paper trays?"

 

b. Press OK on the Touchscreen to clear the "Wrong Tray Setting" message.

 

c. Go to STEP 2.

 

 

2. Test the machine by printing the same document you were previously trying to print.

 

 

3. Do one of the following:

 

- If the machine prints the document, the issue is resolved.

 

- If the machine displays the "Wrong Tray Setting" message when you attempt to print again, go to STEP 4.

 

 

4. Press OK on the Touchscreen to clear the "Wrong Tray Setting" message.

 

 

5. Do one of the following:

 

- If the machine displays the "Wrong Tray Setting" message when you are trying to print from Tray #1, click here.

 

- If the machine displays the "Wrong Tray Setting" message when you are trying to print from Tray #2, click here.

 

 

Make sure the Paper Size setting matches the paper you have loaded in Tray #1

 

To set the Paper Size for Tray #1, follow these steps:

 

a. Press .

 

b. Press the displayed paper size for Tray #1.

 

c. Press PAPER SIZE.

 

d. Press the UP OR DOWN ARROW to display the paper size options.

 

e. Press LETTER, LEGAL, LEDGER, A4, A5, EXE, A3, or 4" x 6".

 

f. Press .

 

g. Go to STEP 6.

 

 

Make sure the Paper Size setting matches the paper you have loaded in Tray #2

 

To set the Paper Size for Tray #2, follow these steps:

 

 

a. Press .

 

b. Press the displayed paper size for Tray #2.

 

c. Press PAPER SIZE.

 

d. Press the UP OR DOWN ARROW to display the paper size options.

 

e. Press LETTER, LEGAL, LEDGER, A4, or A3.

 

 

f. Press .

 

g. Go to STEP 6.

 

 

6. Test the machine by printing the same document you were previously trying to print.

 

 

7. Do one of the following:

 

- If the machine prints the document, the issue is resolved.

 

- If the machine displays the "Wrong Tray Setting" message when you attempt to print again, go to STEP 8.

 

 

8. Press OK on the Touchscreen to clear the "Wrong Tray Setting" message.

 

 

9. Make sure the Tray Setting option is programmed to match your desired tray use:

 

- To change the default tray your machine uses to print received faxes, click here.

 

- To change the default tray your machine uses to print copies, click here.

 

- To change the tray your machine uses for the next copy job, click here.

 

 

To change the default tray setting that your Brother machine uses to print received faxes, follow these steps:

 

a. Press .

 

b. Press .

 

c. Press the UP OR DOWN ARROW to display General Setup.

 

d. Press GENERAL SETUP.

 

e. Press the UP OR DOWN ARROW to display Tray Setting.

 

f. Press TRAY SETTING.

 

g. Press the UP OR DOWN ARROW to display Tray Use: Fax.

 

h. TRAY USE: FAX.

 

i. Press TRAY #1, TRAY #2, or AUTO TRAY SELECT.

 

- Auto Tray Select allows the machine to feed paper from either Tray #1 or Tray #2 using the Paper Size and Paper Type you programmed for each tray.

 

For more information, refer to these solutions:

 

- "How do I change my Brother machine's Paper Size?"

 

- "How do I change my Brother machine's Paper Type?"

 

 

j. Press .

 

k. Go to STEP 10.

 

 

To change the default tray setting that your Brother machine uses to print copies, follow these steps:

 

 

a. Press .

 

 

b. Press .

 

c. Press the UP OR DOWN ARROW to display General Setup.

 

d. Press GENERAL SETUP.

 

e. Press the UP OR DOWN ARROW to display Tray Setting.

 

f. Press TRAY SETTING.

 

g. Press the UP OR DOWN ARROW to display Tray Use: Copy.

 

h. Press TRAY USE: COPY.

 

i. Press TRAY #1, TRAY #2, or AUTO TRAY SELECT.

 

- Auto Tray Select allows the machine to feed paper from either Tray #1 or Tray #2 using the Paper Size and Paper Type you programmed for each tray.

 

For more information, refer to these solutions:

 

- "How do I change my Brother machine's Paper Size?"

 

- "How do I change my Brother machine's Paper Type?"

 

j. Press .

 

k. Go to STEP 10.

 

 

To change the tray setting for the next copy job, follow these steps:

 

a. Do one of the following:

 

- Place the document(s) you want to copy face up in the Automatic Document Feeder (ADF).

 

- Place the document you want to copy face down on the flat scanner glass.

 

b. Press.

 

c. Use the dial pad to enter the number of copies you want to make.

 

d. Press OPTIONS.

 

e. Press the UP OR DOWN ARROW to display Tray Select.

 

f. Press TRAY SELECT.

 

g. Press TRAY #1, TRAY #2, or AUTO TRAY SELECT.

 

- Auto Tray Select allows the machine to feed paper from either Tray #1 or Tray #2 using the Paper Size and Paper Type you programmed for each tray.

 

For more information, refer to these solutions:

 

- "How do I change my Brother machine's Paper Size?"

 

- "How do I change my Brother machine's Paper Type?"

 

h. If you do not want to change additional copy settings, press OK.

 

i. Do one of the following:

 

- Press BLACK START to make a black and white copy.

 

- Press COLOR START to make a color copy.

 

j. Do one of the following:

 

- If the machine makes your copies, the issue is resolved.

 

- If the machine displays the "Wrong Tray Setting" message when you attempt to copy, go to STEP 12.

 

 

10. Test the machine by printing the same document you were previously trying to print.

 

 

11. Do one of the following:

 

- If the machine prints the document, the issue is resolved.

 

- If the machine displays the "Wrong Tray Setting" message when you attempt to print again, go to STEP 12.

 

 

12. Press OK on the Touchscreen to clear the "Wrong Tray Setting" message.

 

 

13. Verify your Brother machine's firmware version:

 

 

a. Press .

 

 

 

b. Press .

 

c. Press the UP OR DOWN ARROW to display Machine Info.

 

d. Press MACHINE INFO.

 

e. Press FIRMWARE VERSION.

 

- The Touchscreen will display the current firmware version.

 

f. Do one of the following:

 

- If your machine's firmware version is H or higher (H, I, J, and so on) and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

 

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday, excluding holidays.

 

 

- If your machine's firmware version is A through G, you must update the firmware.  Follow these steps:

 

i. Refer to the solution: "How do I perform a firmware update or firmware upgrade on my Brother machine?"

 

ii. After following that solution, go to STEP 14.

 

 

14. Test the machine by printing the same document you were previously trying to print.

 

 

15. Do one of the following:

 

- If the machine prints the document, the issue is resolved.

 

- If the machine displays the "Wrong Tray Setting" message when you attempt to print again and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

 

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday, excluding holidays.

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