Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000034625

How do I clear the message "Paper Jam [Rear]" from the display?


Description of Solution 200000044384

 

1. Verify the complete message displayed in the yellow bar on the LCD.

 

-         If the message displayed is "Paper Jam [Rear]", continue to STEP 2.

 

-         If the message displayed is "Paper Jam [Front]". refer to solution: "How do I clear the message "Paper Jam [Front]?"

 

-         If the message displayed is "Paper Jam [Front, Rear]", refer to solution: "How do I clear the message "Paper Jam [Front, Rear]?"

 

-         If any other message displayed, search for the specific message and follow the solution related to that message.  

 

2. Lift the Scanner Cover to the open position using the finger hold handles located on the right and left side of the cover.

 

 

 

 

  1. Do you see the scanner cover support, located on the right side of the machine? See image below.

 

 

-         If yes, continue to STEP b.

-         If no, verify you opened the scanner cover (see image above). If the document cover was opened, you will not see the scanner cover support. Close the document cover and go back to STEP 2 to open the scanner cover.

 

 

 

  1. Lift the scanner cover to release the lock. Gently close the scanner cover using both hands

 

 

-         If the LCD continues to display the message "Paper Jam [Rear]", continue to STEP 3.

 

-         If the LCD returns to the standby mode and the machine did NOT print a document go to STEP 12.

 

-         If the machine prints a document and the LCD returns to the standby mode verify the following:

 

-         If you were printing from the Manual Feed Slot (located in the back of the machine), go to STEP 12.

 

-         If you were NOT printing from the Manual Feed Slot, the issue is resolved. Opening and closing the scanner cover reset the machine and cleared the message. 

3. Remove the paper tray from the machine.

  

 

4. Turn the machine around so you can see the rear side of the machine.  Open the Jam Clear Cover on the back of the machine.

 

NOTE: It may take some force to open the cover. If you are having difficulty opening the cover, try opening the cover by using both hands to pull the cover open.

 

 

 

  

5. Open the green inside cover.

 

 

6. Look for and remove any jammed paper. Check for small scraps in and around the rollers.

 

 

 

7. Close the Jam Clear Cover. Make sure it is closed securely on both sides.

 

 

 

8. Check inside the machine.

 

  1. Lift the Scanner Cover to the open position using the finger hold handles located on the right and left side of the cover.

 

 

 

b.    Carefully check the left (2) and right (3) hand corners and the center inside the machine and remove any paper scraps that may be jammed.

 

 

  

NOTE:  If the print head is at the right corner as shown below, hold down the red X for at least 5 seconds until the print head moves to the middle. This will allow you to check the right corner inside the machine. 

 

 

 

9. The print head can be moved manually to the left or right to make sure there are no paper scraps stuck under the print head. 

 

10. After looking for debris, reinstall the paper tray by slowly pushing the tray all the way in.  You should hear a slight snap or click once the tray is seated properly.

 

SAY TO CUSTOMER: It is very important the paper tray be reinstalled into the machine before you continue to troubleshoot this issue.

 

 

11. Gently close the scanner cover using the finger holds on each side while pushing down on the cover.  

 

 

 

-         If LCD returns to the standby mode and does not display an error message, continue to STEP 12 to test the machine.

 

-         If the message "Paper Jam [Rear] is displayed, disconnect the machine from the power outlet for 5 seconds and then plug it back in. Repeat STEPS 3 through 9, and check again for any jammed paper or small pieces of paper. 

 

-         If the message "Paper Jam [Rear] continues to be displayed after repeating STEPS 3 THROUGH 9 refer to WARRANTY AND SERVICE OPTIONS

 

-         If any other message is displayed, search for the specific message and follow the solution related to that message. 

 

12. Print a test page:

 

  1. Were you printing from the Manual Feed Slot?

 

-         If YES, continue to STEP 12b.

-         If NO, go to STEP 12i.

 

  1. Open the Manual Feed Slot cover.

  

  

 

  1. Slide the green Manual Feed Slot paper guides (located on the back of the manual feed slot cover) to match the width of the paper you are going to use. (See image below)

 

NOTE: 

-         When you slide the paper guides, confirm that they are in these positions.

 

-         The paper mark in portrait orientation (1) is on the right side of the Manual Feed Slot. 

 

-         The paper mark in landscape orientation (2) is on the left side of the Manual Feed Slot.

 

 

       

 

  1. Place only one sheet of paper into the Manual Feed Slot.

 

-         Make sure the side to be printed is face up.

 

-         If you are using Ledger, A3, Legal, A5, A6, Photo, Photo L, Photo 2L paper; envelopes; or index cards, insert the sheet in portrait orientation. (See image below)

 

 

         

 

-         If you are using Letter, Executive, or A4 paper, insert the sheet in landscape orientation. (See image below)

 

            

 

IMPORTANT: Do not put more than one sheet of paper in the Manual Feed Slot at any one time.  Doing this may cause a paper jam.  Even if you are printing multiple pages, do not feed the next sheet of paper until the screen instructs you to do so.

 

 

               

 

 

Do not put paper in the Manual Feed Slot when you are printing from the paper tray.  Doing this may cause a paper jam.

 

  1. Using both hands, gently adjust the Manual Feed Slot paper guides to fit the paper.

 

 

 

NOTE: 

Do not press the paper guides too tightly against the paper.  Doing this may cause the paper to fold.

 

Place the paper in the center of the Manual Feed Slot between the paper guides.  If the paper is not centered, pull it out and insert it again at the center position.

 

  1. Using both hands, feed the paper into the Manual Feed Slot until the front edge touches the paper feed roller.

 

-         Let go of the paper when you hear the machine pull it in a short distance.  The LCD will should briefly (3 seconds) display the message "Manual Feed Slot ready" and then return to the standby mode.

 

 

  

 

NOTE: 

When loading an envelope or sheet of thick paper, push the envelope into the Manual Feed Slot until you feel the machine grab the envelope or paper.

 

When you are feeding Legal, Ledger, or A3 size paper into the Manual Feed Slot, the machine holds the printed page after printing so that the page does not fall.  Once printing is complete, pull out the printed page and press OK.

 

  1. If you are using paper that is longer than Letter size or envelopes with the flap on the short edge, close the paper support flap (1).

 

h.    Try to print the same document that you were trying to print when the jam occurred and then click here to continue. (first bullet under step l)

  1. Press the 4 Color Column   on the touch screen. 
  2. Press Test Print  

k.    Press Print Quality

 

l.      Press OK. A Print Quality Check Sheet will print.

 

-         If the documents prints and the message "Paper Jam Rear" is not displayed, the issue is resolved..

 

-         If the message "Paper Jam Rear" continues to appear on the display and you have not followed STEPS 3 through 9, go back to STEP 3.

 

-         If the message "Paper Jam Rear" continues to appear on the display and you have followed STEPS 3 through 9, continue to STEP 13.

 

-         If any other error message appears, search for the specific error and follow the solution related to that error message. 

 

 

13. If you removed jammed paper from under the scanner unit or the back of the machine when performing the previous troubleshooting steps (STEPS 1 through 12), go to STEP 15.

 

-         If you did NOT find jammed paper under the scanner unit or the back of the machine, continue to STEP 14.

 

14. Confirm the paper being used in the paper tray meets the machine's media requirements (Check the paper packaging, if necessary):

 

 

 

 

Note: Do not use any of the following types of paper:

 

-         Damaged, curled, wrinkled or irregularly shaped paper. 

-         Extremely shiny or highly textured paper. 

-         Paper that cannot be arranged uniformly when stacked.

 

-         If the paper meets the machine's media requirements, go to WARRANTY AND SERVICE OPTIONS

-         If the paper does not meet the machine paper requirements, replace it with paper that does meet the requirements.  After replacing the paper, if the error message does not clear, go to STEP 3 to repeat the troubleshooting steps

15. A small piece of paper may still be stuck inside the machine.  Feeding a sheet of letter size glossy paper through the machine can assist in removing a small piece of paper stuck inside.

16. Clear the message "Paper Jam Rear":

NOTE: Images for the steps listed below are included in the previous steps.

  1. Pull the paper trays completely out of the machine and remove any jammed paper from inside the machine.

 

  1. Open the Jam Clear Cover on the back of the machine.

 

  1. Open the green inside cover.
  2. Look for and remove any jammed paper.
  3. Close the Jam Clear Cover. Make sure it is closed securely on both sides.
  4. Check inside the machine:   

      

    1. Lift the Scanner Cover to the open position using the finger hold handles located on the right and left side of the cover.

 

                     ii.        Carefully check the left (2) and right (3) hand corners and the center inside the machine and remove any paper scraps that may be jammed.

 

                    iii.        Use your hand to move the print head to the left and right, checking carefully for any paper scraps stuck under the print head.

  1. Reinstall the paper trays into the machine.
  2. Lift the flat bed scanner cover to release the lock, gently close the scanner cover.

                                                            

-         If you have completed this step 1 or 2 times, continue to STEP 17.

 

-         If you have completed this step up to 3 times and removed all the paper scraps from the machine, continue to STEP 22.

 

-         If you have completed this step and found no paper scraps to remove from the machine, continue to WARRANTY AND SERVICE OPTIONS below.

 

17. Open the Manual Feed Slot cover.

           

 

18. Slide the Manual Feed Slot paper guides to match the width of the letter size glossy paper.

 

 

19. Using both hands, put one sheet of letter size Glossy paper or a sheet of cardstock into the Manual Feed Slot until the front edge touches the paper feed roller in Landscape orientation.

 

-         Let go of the paper when you hear the machine pull it in a short distance.  The LCD will should briefly (3 seconds) display the message "Manual Feed Slot ready" and return to the standby mode.

 

    

 

NOTE: If you do not have letter size glossy paper or cardstock, then you will need to stack 2 sheets of letter size paper together to use instead.  Fold the paper in half so the 2 long edges meet (Left side and right side of paper.  Do not fold Top to Bottom). The folded paper will now resemble a com 10 envelope.  Insert the folded edge into the manual feed slot first.   See image below.   

 

20. Unplug the machine's power cord from the power outlet for 2 seconds an plug the power cord back into the power outlet to cycle the power.

21. While the machine is powering up, apply some force onto the edge of the paper in the manual feed slot to ensure the paper feeds through the machine.

-         If the paper feeds through ok, go to STEP 22.

-         If the paper does not feed through or jams, go to the STEP 16.

22. Print a PQCS to test:

  1. Press the 4 Color Column  BHM13 Ink Icon.jpg on the touch screen. 
  2. Press Test Print  

c.    Press Print Quality

 

d.    Press OK. A Print Quality Check Sheet will print.

 

-         If the message "Paper Jam [Rear]" is displayed refer to WARRANTY AND SERVICE OPTIONS below.

-         If the PQCS prints, the issue is resolved. Press the Home to return to the standby mode.

 

 

WARRANTY AND SERVICE OPTIONS

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

  

 

 

 

 

 

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: