Description of Problem 100000034877
How do I clear the message "Drum Error, Slide Green
Tab"?Description of Solution 200000044670
message "Drum Error, Slide the Green Tab on the Drum Unit" will appear when the
corona wire on the drum unit needs to be cleaned.
the corona wire inside the drum unit for all four colors.
open the top cover by lifting up on the handle (1).
all four drum unit and toner cartridge assemblies. Be sure to
place the assemblies on a clean flat surface with a piece of disposable paper
underneath in case of spilled or scattered toner.
each assembly, locate the green tab on the top, left side. Clean the
primary corona wire inside the drum unit by gently sliding the green tab from
right to left and left to right several times. Be sure to return
the green tab to the home position (1). If you do not return the green tab
to the home position, this could result in a vertical stripe on printed
this step for all four drum/toner assemblies.
the drum unit and toner cartridge assemblies by sliding each one back into the
machine. Be sure to match the toner cartridge color to the same color
label on the machine.
the top cover of the machine.
If the message
continues to appear and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.