Description of Problem 100000034887
How do I clear the message "Drum Error, Replace the Drum
Unit"?Description of Solution 200000044690
message “Drum Error, Replace Drum Unit.” indicates the drums have been used
beyond the expected yield and should be replaced.
you replaced the drums and the message continued to appear on the display
immediately after installing new drums, go to solution: Why
does "Replace Drum" or "Drum Error" continue to appear after replacing the
recommends customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability.
Brother supplies may affect the hardware performance, print quality and machine
reliability. The Brother limited warranty does not apply to any issue
caused by the use of third party drum units, toner cartridges and
can purchase a drum set (DR210CL) which includes all four drums from a local
retailer or you can purchase individual drum units directly from Brother (Part
number: DR210CLCMY for individual Cyan, Magenta or Yellow drum and DR210CLBK for
individual black drum).
recommend purchasing the set from a retailer since this is the more economical
way to purchase the drums.
If you find your
local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website – http://www.brothermall.com.
If the issue
continues after replacing the drum units and your machine is within warranty,
you can locate a Brother Authorized Service Center (ASC) in your area by
clicking on the following link:
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.