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Printer Friendly
Description of Problem 100000035031

I received an error in PTouch Editor stating: This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. What can I do?

Description of Solution 200000044873

You will need to install the P-touch Editor version 5.0.511 or greater to resolve this issue.

Note: If you have a wireless label printer (e.g. QL710W, QL720NW). Please skip Solution 1 and go to Solution 2 below.

Solution 1:

  1. On the Macintosh desktop, choose Go menu => Applications => P-touch Editor 5.0 folder => Uninstall P-touch folder => UninstallPtEditor.command
  2. Close all the Windows applications.
  3. Go to
  4. Enter Your Model Number then click Search button OR select a Product Group, Model, and then click Go button.

5.    Under Downloads & Drivers tab, click on Downloads on our Online Solution Center.

6.    Click Downloads tab, Under Select OS, select your Operating System, OS Version, and then click on the Search button.

7.    Click P-touch Editor, under Editor Tool.  The screen changes supply the software version; update history and download/installation info.

8.    Read the License Agreement then click Agree to the EULA and Download button.

9.    Enter the last 9 characters of the Serial Number (can be found in the rear or bottom or inside of the machine) and then click Submit button.

  1. Click on the Downloads icon next to the Trash icon below and then click on the pem###us.dmg file.

11. Double click on Brother P-touch Editor #.pkg icon below to proceed with the installation process; follow the default prompt steps until the installation is completed.

12. After installing the P-touch Editor successfully, you can delete or remove the downloaded file by placing it into the Trash icon.


Solution 2:

The P-touch Editor application does not support AirPrint driver. Perform the following steps to choose the CUPS printer driver:

  1. Choose Apple Menu => System Preferences => Print & Scan
  2. Choose your Brother machine in the Printers section.
  3. Verify which printer driver is used. This can be found next to Kind.
    If it is displayed [Model name + Air Print in kind, the Air Print printer driver is chosen.  The Air Print printer driver does not support P-touch Editor, so you should add the CUPS printer driver.

  1. Click the + button.

  2. Click the Default icon which is located at the top of the dialog box.
  3. Choose your machine from the Name list.
  4. Make sure that XXXXXXX + CUPS is selected in the Use list. Where XXXXXXX is your model name.

Note:  If you cannot find the XXXXXXX + CUPS, the CUPS printer driver is not installed. Go to the Downloads section to download and install the latest CUPS printer driver.

  1. Click Add

  2. The printer is now available in the Printers section.
  3. Choose Quit System Preferences from the Apple Menu.



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