Answer to your Frequently Asked Question:

 
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Description of Problem 100000035053

How do I know which Receive Mode to select?


Description of Solution 200000044897

 

 

The Receive Mode you select for your Brother machine should be determined by the devices and features that share a telephone line with it.  Review the information listed below to determine which Receive Mode best suits your needs.

 

- If you know which Receive Mode to select but the Brother machine's LCD reads "DR Mode in Use," refer to the solution: "The message 'DR Mode in Use' is displayed on my Brother machine's LCD. What is this message and how do I clear it?"

 

Do one of the following:

 

- If you will be using your Brother machine on the same line as your telephone provider's Distinctive Ring subscriber service, click here.

 

- If you will be using your Brother machine on the same line as voice mail service, click here.

 

- If you will be using your Brother machine on the same line as an external answering machine, click here.

 

- If you will be using your Brother machine on a dedicated fax line, click here.

 

- If you will be using your Brother machine on a line with telephones, click here.

 

- If you want to manually answer every call to determine whether it's a fax, click here.

 

 

 

WILL YOU BE USING A DISTINCTIVE RING NUMBER TO RECEIVE FAXES?

 

Distinctive Ring is a telephone-company service that allows you to have two different telephone numbers on a single line.  Each number has its own ring pattern.

 

- Brother uses the term "Distinctive Ring" to describe this service, but telephone companies market it under a variety of names, such as Smart Ring, Ring Master, and Ident-a-Ring.

 

Your Brother machine has a Distinctive Ring feature that is designed to work with your telephone company's Distinctive Ring service.  When you use the Brother machine's Distinctive Ring feature, one of the two numbers acts as a dedicated fax line:

 

- The original telephone number rings with the standard ring pattern and is typically used for receiving voice calls.

 

- The second telephone number rings with a different ring pattern and is typically used for receiving faxes.

 

For more information, refer to the solution: "What is Distinctive Ring and how do I program it?"

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS VOICE MAIL SERVICE?

 

If you have voice mail on the same telephone line as your Brother machine, the voice mail service and the Brother machine will conflict with each other when receiving incoming calls.

 

For example, if your voice mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first.  This will prevent callers from being able to leave you a voice mail message.

 

Similarly, if your Brother machine is set to answer after 4 rings and your voice mail is set to answer after 2 rings, then your voice mail will answer first.  This will prevent your Brother machine from being able to receive an incoming fax, as voice mail cannot transfer the incoming fax back to the Brother machine.

 

For information about using your Brother machine on a line with voice mail, refer to the solution:"Can I use voice mail on the same line as my Brother machine?"

 

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS AN EXTERNAL ANSWERING MACHINE?

 

In External TAD Mode, your Brother machine can share a single line with an external answering machine. 

 

Your answering machine automatically answers every incoming call, but your Brother machine "listens" for fax-sending tones while your answering machine's outgoing message plays. 

 

- If your Brother machine detects fax-sending tones, then it will take over the line and receive the incoming fax. 

 

- If your Brother machine does not detect fax-sending tones, then the caller can leave a message on your answering machine.

 

For more information about using your Brother machine with an answering machine, refer to the solution:"How do I set up an answering machine to work on the same line as my Brother machine?"

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON A DEDICATED FAX LINE?

 

You should use Fax Only Mode if you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes. 

 

When using Fax Only Mode, your Brother machine will automatically answer every incoming call with fax-receiving tones after a certain number of rings.  You can make outgoing voice calls, but you cannot receive incoming voice calls unless you answer before the Brother machine does.

 

You can use the Ring Delay feature to adjust the number of times your Brother machine rings before answering in Fax Only Mode.  The Ring Delay is set to 04 by default.

 

To change your Brother machine's Ring Delay setting, follow these steps:

 

1. Press the FAX key.

 

2. Press MENU, 3 (Fax), 1 (Setup Receive), 2 (Ring Delay).

 

3. Press the UP OR DOWN ARROW key to select the number of times you want the line to ring before the Brother machine answers it.

 

- You can select 00, 01, 02, 03, or 04 rings.

 

- If you select 00 the line will not ring at all.

 

4. Press the OK key.

 

5. Press the STOP/EXIT key.

 

 

To put your Brother machine in Fax Only Mode, follow these steps:

 

1. Press the FAX key.

 

2. Press MENU, 3 (Fax), 1 (Setup Receive), 1 (Receive Mode).

 

3. Press the UP OR DOWN ARROW key to select Fax Only.

 

4. Press the OK key.

 

5. Press the STOP/EXIT key.

 

- Your Brother machine's LCD will display Fax.

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS YOUR TELEPHONES?

 

Use Fax/Tel Mode when your Brother machine shares a single line with your telephones. 

 

IMPORTANT NOTE:  You cannot receive voice messages on voice mail or an answering machine when using Fax/Tel Mode.

 

In Fax/Tel Mode, the Brother machine automatically answers every call upon completion of the Ring Delay unless you manually answer first. 

 

- You can use the Ring Delay feature to adjust the number of times your Brother machine rings in Fax/Tel Mode.  The Ring Delay is set to 04 by default.

 

- If the call is a fax, your Brother machine receives and prints it. 

 

- If the call is a voice call, your Brother machine signals you with a double ring that is different from the phone-company ring, indicating that you should answer. 

 

You can control the amount of time your Brother machine produces the double ring through a setting called F/T Ring Time.

 

 

If you mistakenly answer an incoming fax before the Brother machine does, you can still receive the fax.

 

If you answer a call on an extension telephone and hear a beep every 3 seconds (indicating an automatic fax) or silence (indicating a manual fax), follow these steps to receive the fax:

 

1. Press *, 5, 1 on the telephone's dial pad.

 

2. Wait until you hear your Brother machine's receiving tones (chirping sounds).

 

3. Hang up the telephone's handset.

 

- Your Brother machine will receive the fax.

 

 

If you answer a call on an external telephone connected to the Brother machine's EXT jack and hear a beep every 3 seconds (indicating an automatic fax) or silence (indicating a manual fax), follow these steps to receive the fax:

 

1. Press the gray key labeled BLACK START or the green key labeled COLOR START on the Brother machine.

 

2. Press 2 on the Brother machine's dial pad.

 

3. Wait until you hear your Brother machine's receiving tones (chirping sounds).

 

4. Hang up the machine's handset.

 

- Your Brother machine will receive the fax.

 

NOTE: If your Brother machine's Easy Receive function is enabled, then you do not have to press the gray key labeled BLACK START or the green key labeled COLOR START on the Brother machine to receive a fax.  Simply wait until you hear your Brother machine's receiving tones and hang up the handset and your machine should automatically receive the fax.  

 

For more information, refer to the solution: "What is Easy Receive and how do I program it?"

 

 

To change your Brother machine's Ring Delay setting, follow these steps:

 

1. Press the FAX key.

 

2. Press MENU, 3 (Fax), 1 (Setup Receive), 2 (Ring Delay).

 

3. Press the UP OR DOWN ARROW key to select the number of times you want the line to ring before the Brother machine answers it.

 

- You can select 00, 01, 02, 03, or 04 rings.

 

- If you select 00 the line will not ring at all.

 

4. Press the OK key.

 

5. Press the STOP/EXIT key.

 

 

To change your Brother machine's F/T Ring Time setting, follow these steps:

 

1. Press the FAX key.

 

2. Press MENU, 3 (Fax), 1 (Setup Receive), 3 (F/T Ring Time).

 

3. Press the UP OR DOWN ARROW key to select the amount of time you want the Brother machine to double ring.

 

- You can select 20secs, 30secs, 40secs, or 70secs.

 

4. Press the OK key.

 

5. Press the STOP/EXIT key.

 

 

To put your Brother machine in Fax/Tel Mode, follow these steps:

 

1. Press the FAX key.

 

2. Press MENU, 3 (Fax), 1 (Setup Receive), 1 (Receive Mode).

 

3. Press the UP OR DOWN ARROW key to select Fax/Tel.

 

4. Press the OK key.

 

5. Press the STOP/EXIT key.

 

- Your Brother machine's LCD will display F/T.

 

 

DO YOU WANT TO MANUALLY ANSWER EVERY INCOMING FAX?

 

In Manual Mode, your Brother machine will not answer the line automatically unless you are using your telephone company's Distinctive Ring service. 

 

- For more information about Distinctive Ring, refer to the solution: "What is Distinctive Ring and how do I program it?"

 

If you are not using Distinctive Ring, Manual Mode requires you to answer every incoming call by lifting the handset of a telephone that shares the line with your Brother machine or an external telephone connected to your Brother machine's EXT jack.

 

For more information about using your Brother machine in Manual Mode, refer to the solution: "How do I receive faxes in Manual Mode?"

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