Description of Problem 100000035631
I get an error message, PTouch Editor has stopped working, when I launch
or open the PTouch Editor 5.1. How can I correct this issue?
Description of Solution 200000045619
issue occurs due to your firewall security blocking the PTouch Editor from
updating its application automatically. Please perform the following steps to
resolve this issue.
1. Disconnect the PC
from the internet or network.
a) Click the
Wi-Fi icon at the bottom right corner of your PC.
b) Right click on your
Wi-Fi network and select Disconnect.
c) If you are not
using a Wi-Fi connection, then disconnect the Ethernet (RJ45) cable from your
2. Launch the
PTouch Editor application.
3. Double click on
4. Click Tools
Display menu and then uncheck or remove the check box Display
7. Click the
File menu, and then Exit to close the program.
8. Click the
Wi-Fi icon, right click on your Wi-Fi, and then click Connect.
9. If you are not
using Wi-Fi connection then reconnect the Ethernet (RJ45) cable to your PC.