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Description of Problem 100000035716

I am unable to print from Macintosh OS X 10.4 - 10.10 using a USB connection. What can I do?


Description of Solution 200000045747

 

PART 1: DELETE AND RE-ADD THE PRINTER

 

1.    Open Print & Scan.  Refer to the following solution for instructions if needed - "How do I open Print & Scan in Macintosh OS X?"

 

2.    Highlight the Brother Printer Driver that you would like to delete from the list.

 

NOTE: If the Printer driver is not listed, continue to STEP 6.

 

3.    Click the - (Minus) button located below the Printers section on the left side.

 

 

 

4.    Click OK or DELETE PRINTER to confirm that you want to delete the printer.

 

 

 

5.    If you have multiple copies of the Brother Printer Driver, repeat STEPS 2 - 4 for each copy.

 

6.    Click the + (Plus) button located below the Printers section on the left side.

 

7.    Click the Default Icon located at the top of the window.

 

NOTE: If you receive a pop-up showing "Nearby Printers", click Add Other Printer or Scanner.

 

8.    Select your machine from the Printer Name list.

 

NOTE:  If your Printer is not in the list, continue to PART 2.

 

9.    From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

IMPORTANT:  If the CUPS Driver is not available from the Use or Print Using list, continue to PART 2.

 

10. Click ADD. The Brother Printer Driver will now be available in the list.

 

 

 

11. Close Print & Scan.

 

12. Attempt to print again.

 

-      If you can print, then the issue is resolved.

 

-      If you are still unable to print, continue to PART 2.

 

 

PART 2: VERIFY THE BROTHER MACHINE'S STATUS

 

Check the LCD screen for any error messages that will prevent printing such as a "Jam Inside" or "Replace Toner". 

 

-      If the LCD screen shows an error, please resolve this problem and attempt to print again.  You can find appropriate solutions to resolve many issues.  Visit http://www.brother-usa.com/ for FAQs.

 

-      If there are no error messages that will prevent printing, continue to PART 3.

 

 

PART 3: VERIFY THE INTERFACE SETTING OF THE MACHINE

 

Refer to the following solution - "How do I check the Interface setting of the Brother machine?"

 

Continue to PART 4.

 

 

PART 4: VERIFY THE CONNECTION OF THE BROTHER MACHINE AND COMPUTER

 

1.    Disconnect and then reconnect the USB cable from the computer and the Brother machine.  Make sure the interface cable has a secure connection to both the Brother machine and your computer.  If you are using a USB hub, remove it and connect directly to the computer.

 

WARNING:  There are two ports on the back of the Brother machine. The USB port is the top port. The Ethernet port is the bottom port. Verify you are connecting the USB cable to the USB port and not the Ethernet port.

 

NOTE:  We recommend that the USB cable supports the following specifications:

 

-      Type A/B 1.1 or 2.0 that is 6 feet (2 meters) or less.

-      Twisted pair

-      Shielded

 

2.    Cycle the power to the Brother machine for about 15 seconds.

 

 

PART 5:  DOWNLOAD AND INSTALL THE PRINTER DRIVER

 

1.    Visit http://www.brother-usa.com/ to download the printer driver for your model machine.  For instructions on how to download the Printer Driver, refer to the solution - "How do I navigate the Brother website to download software, drivers, and utilities?" 

 

2.    Once the driver has downloaded, double click the installer package icon "xxxxxxxx.pkg".

 

 

 

NOTE (For Macintosh 10.8 or later): You may receive a message stating that the driver package cannot be opened because it is from an unidentified developer.  If this happens, you can still open the driver package by completing the following steps:

 

  1. Hold down the Control-key and click the installer package file.

 

  1. Choose Open.

 

  1. Choose Open again.  The installation will begin.

 

For more information, refer to the solution - "I receive a message stating: xxxxxxx.xxx (file name) can't be opened because it is from an unidentified developer on Macintosh OSX when I attempt to install Brother software. What can I do?"

 

3.    On the welcome screen click CONTINUE.

 

4.    On the software license agreement screen click CONTINUE. 

 

 

 

 

5.    When the message appears stating:  To continue installing the software you must agree to the terms of the software license agreement. Click AGREE.

 

 

 

6.    If you are prompted to Select a Destination, choose your disk drive and click Continue

 

 

 

NOTE:  If you do not receive this window, then continue to the next step.  If you want to configure the install's destination, you may click "Change Install Location" on the next screen and you will receive this option.

 

7.    On the Standard Install screen click INSTALL.

 

 

 

8.    When prompted, enter your admin password to complete the install.

 

9.    Once the install completes, reboot the Macintosh only if prompted to do so.  Otherwise, continue to STEP 10.

 

10. Open Print & Scan.  Refer to the following solution for instructions if needed - "How do I open Print & Scan in Macintosh OS X?"

 

11. Click the + (Plus) button located below the Printers section on the left side.

 

12. Click the Default icon located at the top of the window.

 

13. Select your machine from the Printer Name list.

 

NOTE:  If the printer is not listed, click on the IP tab and enter the Brother machine's IP address.

 

14. From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

15. Click ADD. The Brother Printer Driver will now be available in the list of printers.

 

16. Attempt to print again.

 

-      If you can print, then the issue is resolved.

 

-      If you are still unable to print, switch USB ports on the computer or try another USB cable (if you haven't already done so) to determine if the issue is with the interface.  You may also try connecting and printing from another computer to determine if the issue is specific to this computer's operating system.  If the problem is specific to this computer, contact Apple for support.

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