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Description of Problem 100000035747

In Macintosh OS X 10.9 the network scanning feature does not work, or I receive a message stating: Check Cable or Check Connection when pressing the scan option on the control panel of my Brother machine. What can I do?


Description of Solution 200000045783

 

This issue may occur if your Macintosh has two or more active network connections.  For example the Mac is wired and wireless to the same network.  If this is the case, you must choose one type of connection and disable the other to resolve this issue.

 

If you are sure that your Mac only has one network connection, then the issue may be caused by a Firewall setting.  Please change the setting in the firewall pane of the Security Preferences to solve this issue.

 

Verify that the Mac and Brother machine are connected to the same network.  Use the initial setup instructions provided with your machine to connect the machine to the network.  

 

-      Wired Users (Machines with a built-in Ethernet card): Reset the network card and re-connect the machine to the network.  Refer to the solution for your model: How do I restore the network settings to factory default?

 

-      Wireless Users (Machine with a built-in Wireless card): Re-connect the machine to the network.  Refer to the solution for your model:  "How do I join the Brother machine to an Infrastructure Wireless Network?"

 

 

PART 1: VERIFY THAT THE MACHINE CAN SCAN FROM THE SOFTWARE

 

1. Place the document to be scanned on the scanner Flatbed or Automatic Document Feeder (ADF) depending on the model of your Brother machine.

 

2. Open the ControlCenter.

 

NOTE: For instructions, refer to:  How do I open the Brother ControlCenter2 in Macintosh?

 

If the ControlCenter is not available to be selected, refer to the solution: How do I download and install the printer or scanner driver for Macintosh OS X?

 

3. On the Scan menu press one of the scan buttons.

 

 

-      If the document scans, then continue to PART 2.

 

-      If the document does not scan, then this solution does not apply.  Refer to the solution for your model and connection type for:  "I am unable to scan in Macintosh OS X."

 

 

PART 2: SELECT YOUR MACHINE FROM DEVICESELECTOR

 

Verify that your machine is selected in the DeviceSelector:

 

1. Select your machine using the DeviceSelector from within the ControlCenter application.  For instructions on using the DeviceSelector, refer to:  How do I launch and use the DeviceSelector in Macintosh to configure the scanner?

 

NOTE:  If the machine is already selected, continue to PART 3.

 

2. Test scanning again to determine if the issue has been resolved.  If you are still unable to scan, continue to PART 3.

 

 

PART 3: ADJUST FIREWALL SETTINGS

 

1. If you are using any Windows or other emulation software such as VMware Fusion, Parallels, etc.  You must disable this software before continuing.

 

- If you are uncertain how to disable the software, contact the manufacturer for further support.

 

2. When clicking the scan button, you may see a message stating: Do you want the application NETserver.app to accept incoming network connections?

 

 

-      If you see this message, click ALLOW. This will allow the necessary communication through the firewall.  If this doesn't resolve the issue, continue to PART 3 STEP 3.

 

-      If you do not see this message or are still unable to scan after allowing the communication, continue to PART 3 STEP 3.

 

3. Select System Preferences from the Apple Menu.

 

4. Click the Security & Privacy icon.

 

5. Click the Firewall pane within Security Preferences.

 

 

6. Check the status of the firewall.

 

-      If the Firewall is ON, then continue to PART 3 STEP 7.

 

-      If the Firewall is OFF, then your issue is likely caused by a system or router setting.  Do not turn on the firewall.  You can scan using the software interface (ControlCenter) as an alternative.  Contact your computer manufacturer, system admin or router manufacturer for further assistance.

 

7. Click Firewall Options.

 

NOTE: If Firewall Options is shaded (grayed out) you must first click on the padlock on the lower left side and enter your account password.

 

 

8. Place a check next to Automatically allow signed software to receive incoming connections.

 

 

9. Click the + (Plus) button at the bottom of the list.

 

10. Browse to: MacintoshHD => Library => Printers => Brother => Utilities => Server => Netserver.

 

 

10. Click ADD.

 

11. Now, you should see the application NETSERVER in the list.

 

 

 

12. Click OK to accept the changes.

 

13. Restart the Mac and test scanning again to determine if the issue has been resolved. 

 

- If you are still unable to scan then your issue is likely caused by a system or router setting.  You can scan using the software interface (ControlCenter) as an alternative.  Contact your computer manufacturer, system admin or router manufacturer for further assistance.

 

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