issue may occur if your Macintosh has two or more active network
connections. For example the Mac is wired and wireless to the same
network. If this is the case, you must choose one type of connection and
disable the other to resolve this issue.
you are sure that your Mac only has one network connection, then the issue may
be caused by a Firewall setting. Please change the setting in the firewall
pane of the Security Preferences to solve this
that the Mac and Brother machine are connected to the same network. Use
the initial setup instructions provided with your machine to connect the machine
to the network.
(Machines with a built-in Ethernet card): Reset the network card and re-connect
the machine to the network. Refer to the solution for your model:
do I restore the network settings to factory default?
(Machine with a built-in Wireless card): Re-connect the machine to the
network. Refer to the solution for your model: "How
do I join the Brother machine to an Infrastructure Wireless Network?"
PART 1: VERIFY THAT
THE MACHINE CAN SCAN FROM THE SOFTWARE
Place the document to be scanned on the scanner Flatbed or Automatic Document
Feeder (ADF) depending on the model of your Brother machine.
instructions, refer to: How
do I open the Brother ControlCenter2 in Macintosh?
ControlCenter is not available to be selected, refer to the solution: How
do I download and install the printer or scanner driver for Macintosh OS X?
the Scan menu press one of the scan buttons.
the document scans, then continue to PART
the document does not scan, then this solution does not apply. Refer to
the solution for your model and connection type for: "I am
unable to scan in Macintosh OS X."
2: SELECT YOUR
MACHINE FROM DEVICESELECTOR
Verify that your
machine is selected in the DeviceSelector:
your machine using the DeviceSelector from within the ControlCenter
application. For instructions on using the DeviceSelector, refer to:
do I launch and use the DeviceSelector in Macintosh to configure the
machine is already selected, continue to PART
2. Test scanning again to determine if the issue has been
resolved. If you are still unable to scan, continue to PART 3.
you are using any Windows or other emulation software such as VMware Fusion,
Parallels, etc. You must disable this software before continuing.
you are uncertain how to disable the software, contact the manufacturer for
When clicking the scan button, you may see a message stating: Do you want the
application NETserver.app to accept incoming network connections?
see this message, click ALLOW. This will allow the necessary
communication through the firewall. If this doesn't resolve the issue,
continue to PART 3 STEP 3.
you do not see this message or are still unable to scan after allowing the
communication, continue to PART 3 STEP 3.
the Apple Menu.
Click the Security & Privacy icon.
Click the Firewall pane within Security Preferences.
Check the status of the firewall.
the Firewall is ON, then continue to PART 3 STEP
the Firewall is OFF, then your issue is likely caused by a system or
router setting. Do not turn on the firewall. You can scan using the
software interface (ControlCenter) as an alternative. Contact your
computer manufacturer, system admin or router manufacturer for further
Firewall Options is shaded (grayed out) you must first click on the
padlock on the lower left side and enter your account password.
Place a check next to Automatically allow signed software to receive incoming
Click the + (Plus) button at the bottom of the list.
Browse to: MacintoshHD => Library => Printers => Brother =>
Utilities => Server => Netserver.
Now, you should see the application NETSERVER in the list.
Click OK to accept the changes.
Restart the Mac and test scanning again to determine if the issue has been
you are still unable to scan then your issue is likely caused by a system or
router setting. You can scan using the software interface (ControlCenter)
as an alternative. Contact your computer manufacturer, system admin or
router manufacturer for further assistance.