Fax Machines

The IntelliFax-2820 is a solid machine, that is easy to use, and is very dependable. No problems ever. It is so dependable and it works every time without a fuss, we forget the machine is even there. I have had 3 other fax machines, and they were not even close to being as good a fax machine as this one is.

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This is the best fax machine I have ever had, and my first laser fax. I would never go back to the cartridge type again. I use it for personal and small business. Copies and faxes print clearly. Have had no problems with paper jams. It comes with two paper trays (a lot of the new fax machines don't supply paper trays). I replaced another brand I had only had for three months with this machine. In the past I have always purchased the other brand but was disgusted with my last purchase and tried Brother. It was one of the best decisions I have made. It's a little loud but I actually like the sound. It is a solid and sturdy machine. I'm very pleased with my purchase and would tell anybody to buy one. Thank you Brother.

6 of 6 found this review helpful.
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This machine is a very nice multi purpose machine, it makes good black and white photo copies, good quality prints, and is fairly fast. Faxed copies are clear, speed dial options are good.

My machine is used mostly as a stand alone fax, the one complaint I have about it is that when the fax line that you are faxing to is busy the machine will only redial once after 5 minutes. This is a very frustrating feature. In my mind and on my previous HP fax machine the machine would redial multiple times or indefinitely until the fax went through.

Instead after 1 redial it prints a report that the line was busy with the time and number you were trying to fax. However if several different faxes were sent to that same number in a short amount of time (which is frequently the case with this machine) you have no way of determining which faxes went through and which were terminated after the second attempt.

This is very frustrating as I am frequently faxing several different documents to the same corporate location in a short amount of time and have multiple people using the machine, since the corporate office receives and sends hundreds of faxes each day their line is frequently busy.

The machine should have been set up so it would dial repeatedly until the fax went through or you should be able to set the number of times this machine redials.

It is especially frustrating if you are trying to fax something and leave the office. You have to stand there and wait to verify the fax went through, and if it is busy you have to wait 5 minutes or manually push the redial button. If the document is important and you are in a hurry you can not trust the fax will go through because if you leave and the fax on the other end is busy on the second attempt the machine simply quits trying to send the fax.

This is a major design flaw and prevents me from rating this machine any better than average.

This might be an ok machine for home use but I would never purchase this machine if I was sending faxes to a machine that is frequently busy.

4 of 4 found this review helpful.
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WE LOOKED AT EVERY FAX ON THE MARKET AND THIS INTELLIFAX-2820 WAS THE BEST ONE ON PRICE AND EASY TO USE AND SET UP.
MAKES GREAT COPY'S VERY FAST.
I AM VERY HAPPY WITH THIS MACHINE

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