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Frequently Asked Questions
FAQ knowledge base FAQ knowledge base
View our online knowledge base for the answers to the most frequently asked questions.

Please select between the categories below to get started.
  • Machine
  • Software (BE-100)
  • Software (Ethos)
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Machine FAQ Results
How do I set upper tension? (Single and three head machines only)
How do I set bobbin tension?
How do I correct excessive thread breaks/frays on all needles?
How do I correct excessive thread breaks/frays on one needle?
How do I correct bobbin thread showing on top of garment?
How do I correct looping of upper thread?
How do I correct wiper out errors?
How do I correct motor lock errors?
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