3 of 5 people would recommend this product.
Ugh...do I have to give it one star? Doesn't play nice in the sandbox with Windows 8. Can't set it up on Windows 7 either. Would love to throw it off the roof and buy an HP. This will be the LAST Brother purchase.
Expertise
Advanced Amateur
Use
Small Business (Up to 25 Employees)
1 of 1 found this review helpful.
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I purchased mainly for the scanner. The scanner portion IS HORRIBLE! I love Brother products and the rest of the machine is OK. the manual does not cover scanning. Stupid. I spend HOURS figuring it out. Still, even with the help of customer service, the scanned image wouldn't print out dark enough. It copys the original perfectly, however, it only prints the scan of the image 50% lighter. No matter what resolution you scan it or print it – each looked the same. I had to take the scans into Photoshop to darken.
The scan menu is very confusing. Defaulted to bitmap. You had to go into another screen, then another screen, then another screen – just to scan a pdf.
The multi page option is very nice, but some of the pages were slightly off.
Very labor intensive.
Expertise
Advanced Amateur
Use
Home Office (Business Use)
Brother products owned
5
1 of 2 found this review helpful.
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I have been using the MFC 8690 for about a year, purchased at Costco. This printer has done all I asked for and more. I networked the printer, but mainly print wirelessly. I love that I can print front to back and make any mail that I send cheaper. Scanning is easy, and it prints and sorts very fast.
6 of 7 found this review helpful.
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I had a Brother 8860 for years which continued to work great until I got Windows 7. There was no driver for Windows 7 scanning, so I had to replace it.
This printer set up very easily, with the exception of the scanning software. First, the old Paperport software (version 10SE) would not uninstall. I had to go to the Nuance site for a "remover tool". Then I installed from the Windows 7 CD, but kept getting fatal errors when starting the Paperport (now 11SE) application. I finally purchased a full version of PaperPort this weekend that worked.
Today I called Brother, uninstalled the purchased version and installed directly from the CD, but from the Paperport/Programs directory. This fixed the issue and I will return the full Paperport version.
Expertise
Professional or Expert
Use
Home Office (Business Use)
Brother products owned
3
1 of 1 found this review helpful.
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