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MFC-8710DW

High-Speed Laser All-in-One with Duplex Printing and Wireless Networking

Estimated Street Price: $399.99*




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Product Reviews

77 of 97 people would recommend this product.

Overall Rating: 1 out of 5
MFC-8710 not working and Brother Help not helpful
July 14, 2014
By Brotheruser100
A few months after I purchased this printer, it started to develop a black line on the side of the every page. Since it is still under warranty, I called the brother help line. The help line could not fix the problem on the phone and said it would send me further instruction to me for me to fix the problem. The instruction never came and the printer is never fixed. The experience with the help line was extremely frustrating and not helpful at all.
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Overall Rating: 2 out of 5
I returned it but...
July 13, 2014
By MG1003 from Florida
I was looking for a fast printer and primarily a fast scanner with PDF compression for filing and emailing. I was told this unit had everything needed and would accomplish this automatically upon scanning. Printing quality was good, extra software to buy and steps needed to accomplish my compression priority, and it was loud. I also thought it was odd and not able to set for the home screen to return after use. Showing the clock and date. Not a big factor just odd.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 2
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Overall Rating: 1 out of 5
Terrible experience
July 9, 2014
By BrandiG from Pennsylvania
I have had nothing but problems since I bought this machine. I bought it brand new from staples when I set up my private practice. It did not work when I got it out of the box. It was still under warranty so I was instructed to send it back to brother. Everyone I talked to at brother was rude and not one person explained the steps of what I needed to do because the instructions were to be both emailed and with the new machine. There was no instruction sheet with the new machine (and no email) so I just packed up my broken machine and retuned it. When I opened the new one, the drum was missing. I contacted brother again and they told me they were not responsible for my "mistake" and I'd have to buy a new drum. I spoke with the supervisor (after talking with two very rude representatives) and explained that no one ever told me not to return the drum and he said he'd review the tape of the conversation and get back to me. That was 4 weeks ago. I now can't return the machine to staples, so I had to buy a $160 drum because I need the machine. Needless to say, I will NEVER buy another brother product.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 1
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Overall Rating: 5 out of 5
First Brother Purchased, Excellent Choice
June 6, 2014
By REDavisSR from Columbus, GA
I was look ing for a full function printer to replace my old HP model. I have a new IMAC with OS 10 version 10.9.3. HP doesn't have the best driver support. It i had nothing but problems with the HP document feeder. I had heard previously that Brother printers were better and that the replacement cartridges were reasonable.
I have been using the Fax, Scanner, Copier, and Pinter for about 6 months now. No Jams or document feeder problems yet. Set-up was fairly easy. I did call Customer Support for assistance and they talked me trough until everything was done. Great Customer Service/Support. I'm now looking for a new Color printer for printing photos to replace another HP product that is an ink hog. It will be replaced by another Brother.
Expertise Casual User
Use Home (Personal Use)
Brother products owned 1
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Valid Thru 10/11/2014
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