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MFC-8810DW

High-Speed Laser All-in-One with Advanced Duplex and Wireless Networking


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Overall Rating: (3.9 out of 5)
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Product Reviews

40 of 52 people would recommend this product.

Overall Rating: 5 out of 5
Excellent investment
February 25, 2015
By tightwadcpa from san antonio texas
fast, clean, excelllent scanning and sheet feeding, replaced an older printer with this all in one an love it. May buy another on for front office.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 1
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Overall Rating: 4 out of 5
high speed/volume
February 24, 2015
By EricL from Spokane, WA
We had a bit of trouble setting up the printer to be used over our wireless network, but after calling customer service and getting that worked out it's been terrific. Prints quickly, scans quickly.

Some minor issues as follows:
scans come out at an angle when put through the automatic document feeder
occasionally a line shows up in the middle of a scanned document
wireless printing issues when using MacBooks
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
Brother products owned 3
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Overall Rating: 4 out of 5
Printer
February 19, 2015
By Susan154 from Glen Ellyn, IL
Love the printer - do NOT like the fact that the adhesive has been difficult to remove. Wherever the machine was tape, the adhesive remains.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 1
1 of 1 found this review helpful.
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Overall Rating: 1 out of 5
Consumer & Sole Proprietors Run from this Machine
January 27, 2015
By Anonymous from Plymouth, MI
I am going to guess that the machine works fine, but I haven’t been able to get to it “working”. After well over 6 hours of time, I can’t use any functionality of the machine. After 4 hours I was able to print wirelessly from one machine, but after printing 3-4 pages at different times, I lost that functionality and am not trying to troubleshoot my wireless connection to the machine.
A summary of problems:
1. No one warned me up front the amount of time it would take to set-up the machine hardware, install software, get the network connection to work, then go through the process of learning even the most basic features of all the functions. My expectations were that I could have this set-up an functioning in 1 hour, I’m at 6. While I am not a technical wizard, I am going to guess for a consumer or a sole proprietor I rank in the top 20% for technical knowledge or hardware and networks.
2. Consistent with the above, the documentation looks like it assumes that the person setting up the machine has some pretty good networking knowledge. The instructions don’t separate a “corporate install” from a “consumer/sole proprietor” install.
3. The documentation is some of the worse I have ever seen in my life. The machine inherently has some complexity, do to all the functionality. Brother makes it more complex by cramming instructions for 4 different models in the same instructions. While I was trying to troubleshoot the lost network, I had to look closely at which model the solution was describing.
4. There is quit a bit of documentation that is provided, yet they reference online documentation quit a bit also. It seems that rather than splitting the documentation, they should have made all the critical parts available by paper or alternatively, other than the quickstart made all the documentation only available online (which has its own set of problems). The split documentation didn’t work for me.
5. When I installed the standard software pack, it uninstalled a working version of PDF Convertor and installed PaperPort. I am going to guess there was a splash screen telling me this somewhere, but to the best of my knowledge I haven’t experienced this sort of modification in the past without more emphasis on the change being made. So now I am not only trying to learn the hardware, I am going to have to learn the software or try to reinstall my PDF convertor. I am guessing they have the same functionality, but this is adding to unnecessary time and frustration.
6. The Brother Website is a joke. They want me watch their videos rather than answering specific questions.
7. In their defense I have not tried to contact Brother, but based on what I have seen so far it will I won’t be able to speak to a real person until I have sat through long automatic attendants that won’t give me a easy course to address my specific concerns, will be confusing, and will make me pay a penalty of long waits to actually speak to a person. I’ll probably have to keep myself from throwing up, because at some point in the automated attendant jail, they will tell me how important I am as a customer.
I am going to continue to slog my way through this start-up and at some point may end up appreciating a machine that many assert is a quality tool. I am assuming that this will occur prior to me taking a sledge hammer to the device and going to a simple plugged in printer for small print jobs, Kinkos for large print jobs and copying, and page fed scanner (like ScanSnap) for scanning. If I do grow beyond a sole proprietor, I may make a point of keeping Brother off my vendor list just as a matter of principal.
Expertise Casual User
Use Home Office (Business Use)
Brother products owned 1
1 of 1 found this review helpful.
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