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MFC-8810DW

High-Speed Laser All-in-One with Advanced Duplex and Wireless Networking


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Overall Rating: (4.1 out of 5)
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Product Reviews

53 of 65 people would recommend this product.

Overall Rating: 1 out of 5
Consumer & Sole Proprietors Run from this Machine
January 27, 2015
By Anonymous from Plymouth, MI
I am going to guess that the machine works fine, but I haven’t been able to get to it “working”. After well over 6 hours of time, I can’t use any functionality of the machine. After 4 hours I was able to print wirelessly from one machine, but after printing 3-4 pages at different times, I lost that functionality and am not trying to troubleshoot my wireless connection to the machine.
A summary of problems:
1. No one warned me up front the amount of time it would take to set-up the machine hardware, install software, get the network connection to work, then go through the process of learning even the most basic features of all the functions. My expectations were that I could have this set-up an functioning in 1 hour, I’m at 6. While I am not a technical wizard, I am going to guess for a consumer or a sole proprietor I rank in the top 20% for technical knowledge or hardware and networks.
2. Consistent with the above, the documentation looks like it assumes that the person setting up the machine has some pretty good networking knowledge. The instructions don’t separate a “corporate install” from a “consumer/sole proprietor” install.
3. The documentation is some of the worse I have ever seen in my life. The machine inherently has some complexity, do to all the functionality. Brother makes it more complex by cramming instructions for 4 different models in the same instructions. While I was trying to troubleshoot the lost network, I had to look closely at which model the solution was describing.
4. There is quit a bit of documentation that is provided, yet they reference online documentation quit a bit also. It seems that rather than splitting the documentation, they should have made all the critical parts available by paper or alternatively, other than the quickstart made all the documentation only available online (which has its own set of problems). The split documentation didn’t work for me.
5. When I installed the standard software pack, it uninstalled a working version of PDF Convertor and installed PaperPort. I am going to guess there was a splash screen telling me this somewhere, but to the best of my knowledge I haven’t experienced this sort of modification in the past without more emphasis on the change being made. So now I am not only trying to learn the hardware, I am going to have to learn the software or try to reinstall my PDF convertor. I am guessing they have the same functionality, but this is adding to unnecessary time and frustration.
6. The Brother Website is a joke. They want me watch their videos rather than answering specific questions.
7. In their defense I have not tried to contact Brother, but based on what I have seen so far it will I won’t be able to speak to a real person until I have sat through long automatic attendants that won’t give me a easy course to address my specific concerns, will be confusing, and will make me pay a penalty of long waits to actually speak to a person. I’ll probably have to keep myself from throwing up, because at some point in the automated attendant jail, they will tell me how important I am as a customer.
I am going to continue to slog my way through this start-up and at some point may end up appreciating a machine that many assert is a quality tool. I am assuming that this will occur prior to me taking a sledge hammer to the device and going to a simple plugged in printer for small print jobs, Kinkos for large print jobs and copying, and page fed scanner (like ScanSnap) for scanning. If I do grow beyond a sole proprietor, I may make a point of keeping Brother off my vendor list just as a matter of principal.
Expertise Casual User
Use Home Office (Business Use)
Brother products owned 1
1 of 1 found this review helpful.
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Overall Rating: 5 out of 5
Brother MFC-8810DW excells
July 10, 2014
By Rustydog from Napa, Ca
The duplex scanning is a winner. Has great features and speed for it's selling price. Quality of print is very good but not excellent. The high capacity toner cartridge is a good touch. The setup with Windows 7 Pro 64 bit was easy except for the attach document to email function that required me to delete and reinstall Windows Live 2012 before it would work. Warmup time is fairly quick and like the energy saving deep sleep feature when hooked up to ethernet. If hooked up wireless uses more energy in sleep mode. When scanning documents they come out slightly crooked but Brother has software solution for this I haven't tried yet.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 1
2 of 2 found this review helpful.
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Overall Rating: 4 out of 5
good and fast
June 3, 2014
By eyesoftx from Texas
Good MF printer, very fast and less expensive on printing supplies. Manual is very hard to understand but so are the other brand manuals. I am replacing a HP printer that I have used for approximately 18 months and could not stand the HP. I gave the HP away.
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
Brother products owned 5
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Overall Rating: 5 out of 5
So Far, So Good!
May 25, 2014
By dcmccmgr from California
Easy to set up and has a lot of features only found on machines costing much more. I just started using it so we will see how long it holds up. So far very happy.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 2
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